Citi MARKETS – Senior Case Manager in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Compliance and Control

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18000824


Job Purpose:

ICG KYC BSU is a front office support / control function (currently supporting 5 multiple counties) within ICG responsible for the approval process of the KYC Record within Citi’s KYC risk management programme.

The unit is responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-Money Laundering (AML).

Job Background/context:

The successful candidate will be responsible for leading a team of up to 10 Case Managers ensuring oversight over their daily functions and daily checking and feedback on the quality of Case Manager completions. The candidate will assist the Section Manager and Operations Manager in the leadership function within the department.

Key Responsibilities:

Lead a team of up to 10 Case Managers

Provide support, guidance and lead team members

Point of escalation for Team

Manage relationships with Relationship Management teams and Compliance for each country supported by the department

Work with Ops Manager on goal setting, performance management planning/implementation and one to ones

Assist relationship and coverage teams globally in completion of the KYC Record

Perform the checking procedure and ensure quality and coaching needs are identified and met on the team

Communicate and coordinate with senior management of ICG from coverage, compliance, implementations, risk, and operations in various products

Assist with Process Design and management for department.

Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls & processes

Management of ad-hoc departmental projects as assigned

Maintain a workforce with capability to execute flawlessly

Work with Section Manager to develop team members in line with versatility matrix & team needs.

Developmental value

Great opportunity to gain experience in People Management; Risk Management and Process Management.


Person Specification


2-5 years’ experience in banking or finance

2-5 years people management experience

Experience in control/risk or Compliance (AML/KYC) function (an advantage)

Knowledge and experience of the technologies and processes used in Citi

Knowledge of AML policies and regulatory requirements

Considerable experience of dealing with senior management in a multi-function environment


Leadership and Motivational skills

Innovation and change management

Process re-engineering and improvement

Excellent communication skills – ability to communicate at all levels within the organization

Change management and implementation

Excellent people management experience

Excellent oral and written communication skills

Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )

Project Management Skills

MIS and metrics and efficiency analysis skills


University degree in Law, Business/Finance, Math, Economics.


Ability to work well under pressure and tight time frames

Accuracy and strong attention to detail

Ability to multitask and prioritize

Minimum supervision with self-directed, project management skills

Strong organizational and planning

Pro-active, flexible, have good organizational skills and must be team player.

Ability to work in a dynamic environment.