Citi MARKETS – Senior Case Manager in Costa Rica
Primary Location: Costa Rica
Education: Bachelor's Degree
Job Function: Compliance and Control
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18000824
ICG KYC BSU is a front office support / control function (currently supporting 5 multiple counties) within ICG responsible for the approval process of the KYC Record within Citi’s KYC risk management programme.
The unit is responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-Money Laundering (AML).
The successful candidate will be responsible for leading a team of up to 10 Case Managers ensuring oversight over their daily functions and daily checking and feedback on the quality of Case Manager completions. The candidate will assist the Section Manager and Operations Manager in the leadership function within the department.
Lead a team of up to 10 Case Managers
Provide support, guidance and lead team members
Point of escalation for Team
Manage relationships with Relationship Management teams and Compliance for each country supported by the department
Work with Ops Manager on goal setting, performance management planning/implementation and one to ones
Assist relationship and coverage teams globally in completion of the KYC Record
Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
Communicate and coordinate with senior management of ICG from coverage, compliance, implementations, risk, and operations in various products
Assist with Process Design and management for department.
Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls & processes
Management of ad-hoc departmental projects as assigned
Maintain a workforce with capability to execute flawlessly
Work with Section Manager to develop team members in line with versatility matrix & team needs.
Great opportunity to gain experience in People Management; Risk Management and Process Management.
2-5 years’ experience in banking or finance
2-5 years people management experience
Experience in control/risk or Compliance (AML/KYC) function (an advantage)
Knowledge and experience of the technologies and processes used in Citi
Knowledge of AML policies and regulatory requirements
Considerable experience of dealing with senior management in a multi-function environment
Leadership and Motivational skills
Innovation and change management
Process re-engineering and improvement
Excellent communication skills – ability to communicate at all levels within the organization
Change management and implementation
Excellent people management experience
Excellent oral and written communication skills
Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )
Project Management Skills
MIS and metrics and efficiency analysis skills
University degree in Law, Business/Finance, Math, Economics.
Ability to work well under pressure and tight time frames
Accuracy and strong attention to detail
Ability to multitask and prioritize
Minimum supervision with self-directed, project management skills
Strong organizational and planning
Pro-active, flexible, have good organizational skills and must be team player.
Ability to work in a dynamic environment.