BCD Travel Business Analyst in Costa Rica

We're seeking client facing individuals who can tell a compelling story out of medium complexity data and are interested in joining a growing technology team focused on delivering value through data, analytics and visualizations.

You'll be working on a variety of business intelligence focused projects that will challenge your analysis skills, and tactical decision making ability, storytelling and creativity. Responsibilities are wide ranging and allow you to grow into other areas of analytics, data and technology.

We're located in Lagunilla, Costa Rica, with an outstanding office environment and culture. We have a strong focus on our employees, their growth and providing a stimulating environment.

Analytic Skill:

  • Analyze and interpret from client financial, operational and performance data
  • Responsible for quality control of meeting data and data integrity
  • Develop and maintain the report production schedule for assigned account
  • Test the systems of record for consistency and properly escalate issues for a quick resolution; ensure that all proper parties are informed of issues
  • Report on inconsistencies
  • Make recommendations for process improvements through data analysis
  • Monitor performance of data input to ensure accuracy and data completeness
  • Ensure accurate and appropriate reporting is implemented to support SLA (Service Level Agreement) and KPI (Key Performance Indicators)reporting
  • Keep job-related reporting Standard Operating Procedures up-to-date and accurate
  • Keep abreast of changes in technology and the meeting industry to look for new ways of delivering value through reporting and analytics
  • Assist leadership team with on-demand reporting requests and analytical needs
  • Attend and participate in departmental and team meetings
  • Work independently in the absence of supervision
  • Work as a part of a team to support aligned accounts
  • Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

Client Relationship:

  • Ability to liaise and interact with the internal clients
  • Ability to drive conversations and make sound recommendations
  • Protect the confidential information of both BCD M&E and client
  • Compile and contribute to quarterly data for client quarterly reviews in required format
  • Constantly transform reporting as client needs change; strive for consistency, accuracy, and cleanliness
  • Produce preferred vendor reports to assist client procurement department in annual negotiations


  • Bachelor's Degree required
  • Minimum of 5 years analysis experience
  • Minimum of 3 year meetings industry experience preferred
  • Advanced experience with Microsoft Excel and Pivot Tables
  • Experience with writing basic SQL queries a plus
  • Cvent Meeting Technology highly preferred
  • Understanding of Tableau
  • Ability to learn and operate in other multi-software applications
  • Prior meeting planning/purchasing experience a plus
  • Fluent (oral and written) in English

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled