DHL Express, Inc. BILLING AGENT - CREDIT NOTES in Costa Rica



At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions. Our purpose as the Logistics Company for the World is to connect people, improving their lives. We don’t just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth and we deliver joy.


DHL Express is hiring a Billing Agent - Credit Notes to join its Heredia, Costa Rica team.In this role, you will deliver support and output to achieve correct, complete and timely invoicing.Additional tasks and accountabilities include but are not limited to:

Main Responsabilities

·Deliver support and output to achieve correct, complete and timely invoicing.

·Liaise with Internal and External contacts to request and follow-up account numbers or other relevant information to support correct, timely and complete billing.

·Identify query root cause and ensure billing accuracy and timeliness upon receipt of shipment

·Check and analyze incoming shipments, requests and queries of shipment

·Load billing data into our validation tools to produce maintenance reports.

·Reconcile billing data to ensure accurate and complete invoicing.

·Maintain and prepare data for transfer to produce accurate billing invoices/credits.

·Register relevant data in tools to monitor status of work.

·Provide and demonstrate the work done according to internal control procedures.


·Good MS Windows & Excel as an end user (required).

·Fresh Graduates, currently studying Business Administration, or administrative experience (experience in a SSC environment will be an added advantage)

·English written (80%) and speaking (80%) is desirable

DPDHL offers excellent opportunities of professional growth, with attractive benefits package and competitive salary conditions.