DXC Technology Cloud Services L3 Backup Administrator in San José, Costa Rica
•Provision of strong technical expertise in Veritas NetBackup backup software.
•Provision of strong technical expertise in associated integration with different applications as Microsoft Exchange, SharePoint, Oracle, SQL Server, etc.
•Good understanding of ITSMITIL processes. Preferably ITIL trained.
•Project Management exposure is a plus
•Experience of integration with HP-UX, Linux and Windows platforms.
Essential Duties and Responsibilities
As a Deep Technical Support engineer, he/she will take on a combination of the following responsibilities:
•Account Champion – be Single Point of Contact for any technical issues for a certain account
•Knowledge Transition Lead -- Ensure project deliverables (documentation, RTPA, etc) are met in conjunction with transition timelines. Work closely with I&T Manager to properly inbound upcoming account
•Problem Management -- Perform proactive analysis of incident data in an attempt to identify recurring incidents or emerging trends
•Change Management -- Review, prioritize, approve, seek approval and communicate change records that are received via the Change Management Process.
•Incident Management – Ensure quick and quality resolution of incidents that are escalated to Deep Technical Support
•Capacity Management -- Ensure proper and accurate performance monitoring, via standard reporting or other sources (as defined in the SLA).
•Release to Build and Test – Implement or adapt service support according defined project. Assist and prepare Acceptance-for-Support session.
•Configuration Management -- Keep Configuration Management tool up to date, as directed by TL or account team.
•Certified Internal Trainer -- Responsible in conducting process or technical-related trainings to the organization -- Responsible in creating/reviewing modules for trainings
•Provide documentation and training for L1/L2 -- Follow training plans, requirements and schedules as outlined by the Manager. Create run-books for L1/L2 teams’ use
•Being responsive to clients whilst following the principles and procedures of the quality management system
•Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities