DXC Technology Senior Developer in Heredia, Costa Rica
DXCTechnology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology at http://www.dxc.technology/ .
As ITO Senior Developer you will be responsible for the creation of Automation content using the existing available Automation Solutions.
You will be directly interacting with the ITO Center Automation Lead acting as content authoring expert. Managing the lifecycle of an Automation Request end to end.
You will be responsible of ensuring that the Automation Content requirements/requests are properly adhered to the automation standards, certification, risk management, move-to-production and control processes.
Within a Delivery Team, your main responsibility will be to automate flows and to ensure the maximum penetration of automation to replace the manual effort involved in incident resolution, change implementation and routine operations.
Create Automation content based on theAutomation Requests assigned
Monthly Automation status report
Active participation in the LocalCenter based Automation Forum where the different Automation requests from theDelivery can be consolidated
Participation within the Cross-Center AutomationLead community of practice
Monthly status update of AutomationContent owned/created locally.
Provide technology input for Agileautomation user stories
Develop Technology script as part ofoverall automation uses case
Participate in the overall ReleaseManagement Process for automation uses cases
Documentation along Agile requirements
Provide operational acceptance testcases
Participate on Release integration andtest case
Report progress on a regular basis
Gain knowledge on the processes to befollowed for requesting new Automation solutions, gaining help/assistance forproblems or outages in an Automation portfolio solution, know who to contactwithin Automation for enhancement requests and
Help drive the enablement of newAutomation Solutions within the Centers.
Processing Automation Requests raised from center, validate theirfeasibility, the benefits they would bring, their priority, their urgency,timelines required for the implementation, best implementation solution.
Analyzing incidents and tickets toproactively identify Automation Opportunities for given center
Collecting business requirements andtranslating business requirements, statements, policies and standards intoAutomation Content.
After implementation, the candidatewill be responsible for responding to issues and feedback, proposing andimplementing action plan to implement amending changes.
Analyzing usage/impact metrics, andidentify possible issues and room for improvement in a proactive way.
Authoring of new automation content andthe deployment for given center/customers/teams
Provide training to Business Experts orDelivery teams if required.
Ability to consistentlyapply quality standards by following processes and content creation guidelinesand reviewing the content
Setup of monitoringtemplates
Provides Information andKnowledge Sharing.
The job is to be done in an Operations environment and/or engagement on multiple projects based on the requirements.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities