Auxis Senior Accounts Receivable Clerk in Heredia, Costa Rica

The individual will be responsible for ensuring that all receivables are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. The individual will be responsible for all related tasks associated with invoice and collections processing, including receiving, recording, posting and verifying accounts receivable transactions to journals, ledgers and other records. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations.

  • Work with the BPO Migration Team on the transition of all in-scope functions from the various markets to Auxis Costa Rica

  • Review “as is” processes, roles and responsibilities and provide input to the Migration Team on “to be” processes, roles, responsibilities, organizational design, use of automation, KPI’s, process improvements, compliance requirements, risks and mitigation strategies, etc.

  • Support new business operations to follow business requirements

  • Support the deployment of “to be” processes, including where feasible standardizing processes and activities across all markets

  • Work with the Accounts Receivable Supervisor and the BPO Migration team to define key performance indicators, including service level and operational reporting and support the setup of reporting platform to provide visibility to daily operational performance

  • Accounts Receivable Transaction Processing

  • Receive, code, and process invoices for payment in a timely manner, and in accordance with established processes and timelines

  • Support all related transactional activity for invoice and collections processing, including:

  • Run reports, scan files, and verify billing input for accuracy

  • Contact customers via email and/or telephone to secure payment information, address disputes and/or provide necessary backup and documentation, as required, until full debt is closed

  • Recognize improper billing through research. Document results of research and process applicable corrections for review by Management

  • Maintain accurate customer files with all applicable correspondence and report to Management on status

  • Build working relationships with internal departments and outside agents to resolve customer disputes in a timely manner

  • Assess need for account escalation, following due diligence process and procedures

  • Provide assistance as requested by Supervisor/Management

  • Process and verify applications for credit and solicit payment on overdue accounts

  • Compile necessary information from financial institutions such as banks and credit organizations

  • Keep records of all delinquent accounts, incomplete files, and credit risks

  • Ensure accuracy in the daily processing of accounts receivable transactions

  • Properly prepare needed financial and operational reports for all transactional activities, as required and in accordance with client procedures

  • Ensure proper maintenance of invoice and collections records, as well as vendor data, as required, and in accordance with established client procedures

  • Review A/R aging to ensure compliance with established policies and that any available discounts are attained

  • Support interaction with internal audit and compliance to ensure information requests are accomplished timely and accurately

  • Suggest operational improvements, including systems, processes and organizational changes to drive greater performance and efficiency in Accounts Receivable operations

  • Provide technical knowledge relating to Accounts Receivable for individual markets

  • Identify new initiatives and opportunities for process and performance improvement and efficiencies, and work with AR Supervisor and Auxis management to define, establish and implement

  • Prepare and review documentation to support internal and external audits, as required

  • Ensure timely preparation of client service level and operational performance reports in accordance with established guidelines and client requirements

  • Participate in client Service Delivery Reviews (weekly, monthly, quarterly, annually, etc.) Work with the Quality Audit Team to increase performance and efficiency of BPO operations

  • Student of a Bachelor's degree required in business administration, finance, or related field.

  • Fluency in English and Spanish is required (written and spoken)

  • Minimum 2+ years’ experience in accounts receivables, with experience in A/R operations in a multi-national Shared Services and/or BPO operation

  • Experience with US or Latin American-based Telecommunications, Consumer Products, Wholesale or Retail Distribution businesses is a plus

ID: 2018-1342

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