Cargill Position Management Coordinator in Heredia, Costa Rica

Position Management Coordinator

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Casemanagement – 15%

  • Actas a single point of contact for the client regarding a request

  • Reviewdaily all service requests assigned to them and update the necessaryinformation

  • Informthe clients on a regular basis about the progress made on their requests;

  • Clarifieswith the client the request assigned to them and take the appropriate actionsto move the case towards resolution

  • Verifiesthe information provided by the clients using the systems available to them(Employee Central, Taleo)

Positionmanagement – 50 %

  • Collectthe necessary information to create new positions working with the clients andwhere needed with other HR professionals

  • Completethe Foundational object forms required for creation of position IDs

  • Updatewhere required the attributes of the positions

  • Setup of new positions

  • Savefinal PDS in repository

  • Consultthe managers across the region and support them in building of a new PDS, underthe guidance where needed of the PDS specialist

  • Employgeneral knowledge of the Global Job Catalogue (GJC), the GJC codes, costcenters and legal entities structure to complete the service requests

  • Understandand apply Cargill’s promotion practices and policies across the region and resolvingvarious customer requests

Relationshipmanagement – 10%

  • Workdirectly with managers to review and provide consultation on PDSs. Gain trust through effective communicationand listening skills.

  • Collaboratewith various HR partners – Recruitment, Employee Experience, Compensation toverify different processes, information or fulfil a customer’s request

Compliance– 10%

  • Ensure appropriate governance is followed whencreating a new position, updating an existing one or advising managers onpromotions and other type of requests

  • Ensure managers understand subsequent steps in theprocess (mapping to the GJC/band) prior to posting.

Research,analyses, tools and systems – 10%

  • Havesolid knowledge of Employee Central, Remedy Force, Taleo and other HR systemsemployed in the everyday work

  • Keepall Remedy Force service requests up to date

  • Createnew job postings in Taleo upon manager’s request

  • Create/modifypositions in MyHR Info (EC); includes position changes after posting forregional positions

  • Participatein projects or initiatives to support related processes

5% Other

  • Performsother tasks as requested by the direct manager or a senior team member

Qualifications

Minimum Required Qualifications

  • Fluency in English (verbal andwritten)

  • 2-3 years of previous shared servicesexperience as a minimum

  • Effective communication skills andcustomer focus

  • Demonstrated willingness and abilityto partner, build, and sustain positive working relationships

  • Able to perform successfully inambiguous environment work under pressure and with changing priorities

  • Attention to details

P r efer r ed Qualifications

  • HRexperience is an advantage, but not a must

  • OtherEuropean languages

  • Workingknowledge of Cargill’s Global Job Catalog

  • Experienceconsulting with some stakeholder groups (i.e. Business HR, Managers/Employees)

Job Human Resources

Primary Location Costa Rica-Heredia

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SAN01943