Citi Intermediate Associate IT Business Analyst in Heredia, Costa Rica

  • Primary Location: Costa Rica,Heredia

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18002646


CDNR Operations team is Citi’s single point of contact providing domain management services. This function enables a globally consistent management model for Citi owned domain names and assists Citi’s businesses by acting as the management interface for all of the Registrars and Registries, in support of their domain requirements.

Job Functions/Responsibilities:

•Responsible for the registration and renewals of top level domains (TLDs) and generic top level domains (gTLDs) ensuring compliance with the clients corporate branding guidelines, domain strategy and country Registry requirements.

•Work with Intellectual Property team when Registries require signed/sealed/stamped documentation for country level domain registrations and proof of Trade Marks

•Perform daily activities from customer requests by following internal processes and decision making abilities.

•Coordinate requested transfers of domain names (transfers in and out).

•Coordinate requested incident ticket information changes (DNS server changes).

•Coordinate retirement of domain names that may lead to simple lapses or more complex sales of domain names.

•Perform activities involving renewals of Citi owned domain names.

•Perform troubleshooting activities on customer issues with domain names and sub-domain names.

•Research and provide information on domain names and sub-domain names upon request.

•Work with the DNS Internal and External teams to help customers with DNS configurations.

•Provide after-hours support for CDNR related problems reported by customers as necessary.

•Participate in Continuity of Business (COB) tests as required by the Corporation.

•Managing Citi’s domain profiles, assuring correct information is published internally and externally

•Work with legal and regulatory teams on actions pertaining to domains and sub-domains.

•Will perform vendor management activities as required to properly support the firm.

•Provide regularly scheduled management reports and ad hoc reports as requested.

•Will maintain the team’s budget, forecast and pay invoices to the respective vendors on a monthly basis for the different accounts.

•Generates ad-hoc reports from domain portal as requested by business/marketing and Management

Position Requirements:

•Experience in digital marketing or networking with a full understanding of DNS configuration.

•Excellent problem solving and analytical skills and ability to think strategically and logically.

•Ability to manage projects and make decisions as required.

•Ability to productively work with minimal direct supervision and mentor others on the team.

•Detail oriented with the ability to prioritize and perform multiple tasks simultaneously while adhering to deadlines.

•Extensive knowledge of forecasting/budgeting and billing back to customers.

•Executive level verbal and written communication skills; should be comfortable presenting information to internal audiences

•Ability to establish and maintain strong relationships with multiple audiences (staff, vendor, business partners, management) to ensure the highest level of customer service

•Excellent analytical and reporting skills to be able to create ad hoc as well as weekly and monthly complex reporting for senior management (PowerPoint, Excel, SharePoint)

•Experience working with global teams/companies is a plus.

•Bachelor’s degree in Marketing or Computer Science or Finance, a plus.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our missionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


Required/Desired Skills

•Excellent problem solving and analytical skills, and the ability to think strategically and logically in a fast paced environment

•Strong working knowledge of Domain Registrars and Registries.

•Familiarity with Internet Corporation for Assigned Names and Numbers (ICANN) organization.

•Understanding Of Domain Name Service

•Understanding Of ITIL Change Management methodologies and practicies

•Extensive experience in forecasting, tracking and maintaining the team’s budget.

•Ability to create, simplify and present complex data reports, financial analyses, and statistics to a nontechnical audience

•Ability to productively work with minimal direct supervision

•Working ability to communicate with all management levels within an organization.

•Experience in directly managing projects and initiatives to timely completions successfully.

•Working experience in performing vendor/third party management functions

•Working knowledge of Microsoft products Outlook, Word, Excel , and PowerPoint.

•Working knowledge of ServiceNow, ResolveIT and Citi proprietary tools.

•Working knowledge of networking/DNS.

•Knowledge of multi-languages is a plus, use of translation applications is required (Spanish/Portuguese preferred)