Citi Infrastructure Tech Analyst in Heredia, Costa Rica

  • Primary Location: Costa Rica,Heredia

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18007217


Oracle Database Administrator

Job Purpose:

This position provides overall Regional BAU support to Sector’s Database environments. This Individual will work closely with the GCPS MW SA, Server SA, SME teams and with the Technology and Development organizations ensuring the health of their applications hosted Database environments.

Job Background/context:

Technical position requiring strong MSSQL and Oracle technical background for providing 24x7 BAU Production support for the LATAM Sector Database environments.

Key Responsibilities:

  • Execute the global roadmaps, procedures and best practices in the LATAM Database estate.

  • Execute and Enforce policies and standards within the Region.

  • Develop relationships with key internal/external customers to identify emerging needs.

  • Accountable for root cause analysis for Severity 1, Severity 2, and chronic recurring estate-wide incidents.

  • Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate estate-wide changes.

  • Manage technical deliverables for estate and internal technical projects to high quality of standards.

  • Maintain internal infrastructure used for monitoring and metric dissemination.


·5-10 Years’ experience in Database support.

  • Certification(s) in platform technology a Plus

  • English/Spanish Oral and written skills

  • Presentation skills that can influence the target audience and motivate to action

  • Ability to effectively mentor engineers

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our missionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.



  • Proven problem solving skills

  • Efficient performance and tuning skills

  • Systems analysis and design, understanding of business, excellent communication skills, ability to break things down into terms understandable to non-technical individuals.

  • Senior technical skills on applicable platform(s)

  • Effective time management skills


  • An effective communicator, with a good command of both written and spoken English.

  • An accomplished solution provider and problem-solver.

  • A well-organized person, capable of working with minimal supervision.

  • Proven track record working under pressure, balancing multiple projects, meeting aggressive deadlines, making difficult decisions, delivering quality solutions, and effective leadership and communications.