Citi Infrastructure Sr. Tech Analyst in Heredia, Costa Rica

  • Primary Location: Costa Rica,Heredia

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18015640


Serving as a windows technical expert on a team providing day-to-day support and server administration duties. Provide Windows Support for In-House and Vendor Applications Perform application installations, deployments, configurations and support. Improve Problem Management and Stability within environments. Assist with analysis, evaluation and preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts. Troubleshoot hardware and software issues and develop and implement remediation plans. Upgrade and enhanced Tool management. Provide Level 3 support to user community. Set best practices relative to core technology supported.

TECHNICAL COMPETENCIES: Support, monitor and maintain infrastructure and applications for the businesses supported. React to systems, application outages, networking issues. Identify root cause of issues. Master new technologies and operating systems. Demonstrate strong understanding of technology supported. Document issues and associated resolutions to the problems. Understand and direct the execution of compliance and information security standards. Interface with senior technologists in developing solutions

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our missionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


Excellent written and verbal communication skills in the English language.

A minimum of 5 years System Administrator experience in the following:

Windows 2003/2008/2012, SQL2005/2008/2012, IIS6/7/8, Windows clustering, Citrix and VMWare, Knowledge of SAN and NAS Storage and related Products, Volume Manager, Symantec NetBackup, and Clustering(Veritas & SQL)

Strong understanding of Technology Infrastructure environments and Products Experience with overall network architecture components.

Strong understanding of Platform level Controls and Compliance requirements. MCSE Certification, VMWare certification a plus.

Educational Level: Bachelor’s Degree (preferred)