Experian Client Services Call Center Rep II (Automotive) in Heredia, Costa Rica

Description

Experian Automotive has a strong track record of growth, innovation and industry commitment to deliver the next generation of information services to automotive businesses. Find out today how Experian Automotives data and insights can help business grow. http://www.experianautomotive.com/ Clients utilize our auto industry market reports, automotive credit products and innovative auto data and statistics for their market to:

  • Increase customer loyalty

  • Make better lending and vehicle purchase decisions

  • Target and win new business

The Client Services Call Center Rep will be part of a team, providing nationwide support for Automotive customers (covering business hours across the regions), responding to requests for information, products or services. The service will require the coordination of client requests and service needs with the appropriate internal departments and staff to ensure client requirements are met. To provide effective service, the will need to develop deep competencies in a variety of product and operational areas - with the main focus on the AutoCheck and AutoCount products.

  • Serve as a communication liaison between customers and sales to ensure responsiveness to inquiries/leads

  • Manage inbound/outbound phone calls

  • Diagnose, research and resolve moderate problems related to technical support and data questions

  • Assist in the training of new employees

  • Analyze internal processes, recommend and develop changes to improve efficiency, automation, and/or effectiveness.

  • Proactively seek appropriate information and training to stay attuned to hardware and software environment.

  • Assist technical co-workers with processing advice/ideas

  • Document and communicate solutions to internal and external clients in a timely fashion.

  • May analyze data, interpret results and oversee the production of client products

  • May analyze processing results to ensure adherence to quality standards.

  • Identify and sell our standard/new products whenever upselling and cross-selling opportunities arise

Knowledge, Experience & Qualifications

  • Bachelor’s degree or equivalent work experience combined with a technical school certification.

  • Minimum of2 years of call center experience, minimum of 1 year in the technical support area and desired 2 years in customer service.

  • Strong PC, mainframe, Internet knowledge, problem solving, analytical, and customer service

  • Strong troubleshooting and analytical thinking skills.

  • Advanced English Language skills, both verbal and written.

  • Salesforce experiencea plus.

  • Proven previous job stability, including maintaining long-term work relationships with former employers. Must be able to clear the company’s pre-employment screening.

Description

Experian Automotive has a strong track record of growth, innovation and industry commitment to deliver the next generation of information services to automotive businesses. Find out today how Experian Automotives data and insights can help business grow. http://www.experianautomotive.com/ Clients utilize our auto industry market reports, automotive credit products and innovative auto data and statistics for their market to:

  • Increase customer loyalty

  • Make better lending and vehicle purchase decisions

  • Target and win new business

The Client Services Call Center Rep will be part of a team, providing nationwide support for Automotive customers (covering business hours across the regions), responding to requests for information, products or services. The service will require the coordination of client requests and service needs with the appropriate internal departments and staff to ensure client requirements are met. To provide effective service, the will need to develop deep competencies in a variety of product and operational areas - with the main focus on the AutoCheck and AutoCount products.

  • Serve as a communication liaison between customers and sales to ensure responsiveness to inquiries/leads

  • Manage inbound/outbound phone calls

  • Diagnose, research and resolve moderate problems related to technical support and data questions

  • Assist in the training of new employees

  • Analyze internal processes, recommend and develop changes to improve efficiency, automation, and/or effectiveness.

  • Proactively seek appropriate information and training to stay attuned to hardware and software environment.

  • Assist technical co-workers with processing advice/ideas

  • Document and communicate solutions to internal and external clients in a timely fashion.

  • May analyze data, interpret results and oversee the production of client products

  • May analyze processing results to ensure adherence to quality standards.

  • Identify and sell our standard/new products whenever upselling and cross-selling opportunities arise

Knowledge, Experience & Qualifications

  • Bachelor’s degree or equivalent work experience combined with a technical school certification.

  • Minimum of2 years of call center experience, minimum of 1 year in the technical support area and desired 2 years in customer service.

  • Strong PC, mainframe, Internet knowledge, problem solving, analytical, and customer service

  • Strong troubleshooting and analytical thinking skills.

  • Advanced English Language skills, both verbal and written.

  • Salesforce experiencea plus.

  • Proven previous job stability, including maintaining long-term work relationships with former employers. Must be able to clear the company’s pre-employment screening.

Experian is an Equal Opportunity Employer