Cargill Billing Junior Analyst in Heredia, Costa Rica
Billing Junior Analyst
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
This position is responsible generating Accounts Receivable billing documents, monitoring errors and discrepancies for any system generated billing documents, providing special handling services and coordinates output of billing documents. In addition, this role is to provide assistance to our Business Unit partners for general billing issues. We value optimal customer service, while focusing on processing efficiencies and supporting a team environment.
50% Generate Billing Documents – this includes the creation and generation of A/R billing documents, monitoring multiple reports to determine what is preventing orders or invoices from processing completely and to capture declined credit card transactions.
35% Special Handling – Enter A/R invoice information into customer web portals to ensure invoices are paid in a timely manner, provide documentation, such as BOL’s and vouchers, with customer invoices based upon specific customer requirements.
10% Output – Receive notification on output failures, work with the customer to get accurate contact information and update our system so future invoice distribution is successful.
5% Customer Service – Assist with adhoc requests or other billing duties as needed
High School or GED
Proficient in MS Office programs (Word, Outlook, Excel)
Exceptional customer service skills
Ability to manage and prioritize multiple demands simultaneously
Problem-solving skills with an ability to identify and resolve problems in a timely manner
Strong listening and communication skills – Proficient in English
Strong desire to work in a team environment, but also the ability to work independently
Ability to adapt to change and learn quickly
Demonstrate organizational and time management skills
Attention to detail
Minimum of one year experience in C2C or supply chain industry.
- Experience working with large ERP system, such as SAP/JDE
Primary Location Costa Rica-Heredia
Job Type Standard
Shift Day Job
Req ID: SAN01887