Citi SOX Operations and Process Lead in Costa Rica

  • Primary Location: Costa Rica

  • Other Location: United States,Florida,Tampa

  • Education: Bachelor's Degree

  • Job Function: Finance

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17042681


The purpose of SOX Operations and Process Lead is to maximize the operational effectiveness and minimize the potential for errors in processes and procedures performed or owned by the SOX Program Team. This role supports all major components of the SOX program – scoping, documentation, and monitoring – in addition to managing the system, application and technology requirements of the team.

Key responsibilities:

  • Design, implement, and maintain documentation for processes and procedures performed by SOX Program Team to meet program requirements

  • Create, test, and manage technology solutions, using approved platforms and applications, to support the information and communication needs of the SOX Program team

  • Act as the primary liaison and point of contact for operations and technology personnel supporting internal applications relied upon by the SOX Program Team

  • Collaborate with the SOX Project Manager and SOX Monitoring Lead to implement sustainable solutions that support necessary changes in the requirements and scope of Citi’s SOX Program

  • Drive robotic process automation initiatives for the SOX program team, and possibly the larger FRI – Control Initiatives team

  • Support internal information and reporting requests from SOX program team members



  • 2-4 years of experience in an operations and technology role with a focus on process design and improvement; Preference for experience supporting regulatory compliance, operational risk management, or financial reporting.

  • General understanding of common financial products and processes in consumer banking, institutional banking, corporate treasury, and various other corporate finance activities

  • (Preferred) Previous experience related to SOX 404, SOX 302, FIDICIA, or Internal Audit

  • (Preferred) Working knowledge internal control concepts including the COSO 2013 internal control framework

  • (Preferred) Process flowchart experience a plus (esp. IBM Blueworks)


  • Excellent verbal and written communication skills

  • Intermediate to advanced knowledge of SQL databases (esp. MS Access), including advanced forms and reporting

  • Intermediate to advanced knowledge of MS SharePoint, especially the integration with other MS products

  • Proven ability to work effectively with virtual teams, to set realistic deadlines, and to effectively manage one’s own time and priorities to meet those deadlines

  • Process oriented, data driven, and exceptionally well organized and detailed