Citi Risk Operations Manager in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17047513


Citibank’s Consumer Banking Support Unit is responsible for ensuring that centralized oversight activities for the US Consumer & Commercial Banking customers are completed on time and in accordance with established Know Your Customer (KYC) standards. This manager will report to the Costa Rica NAM CBSU Head and will have full responsibility for the management of 3-6 Team Managers, including production goals, identification of key risk areas & concerns and the expeditious reporting of risk concerns to business management along with recommendations for remediation. As a leader in the Consumer Banking Support Unit, this manager will routinely need to facilitate adaptive change to meet the demands of a dynamic branch banking, operational, and regulatory environment. Requirements will also include the hiring, training, and performance management of assigned teams. This manager will oversee production disciplines with respect to assigned procedures & controls, customer due diligence case work, and program enhancement activities.

Technical Skills:

üKnowledge of Citibank branch procedures, including account opening, Enhanced Due Diligence (EDD) and Know Your Customer (KYC) requirements

üBank Secrecy Act & FFIEC knowledge

üCitibank source systems, e.g. Concierge , Citismart

üExcellent knowledge of banking products

üDemonstrated strength in analysis of high risk customers for AML risk

üStrong investigative, analytical and problem-solving skills

üEffective planning and organizational skills

üSolid PC skills (Microsoft Office)

Management Skills:

üSet appropriate performance management metrics for operations staff; hold self and team accountable for delivering of results

üSolid leadership skills and ability to direct and motivate staff with integrity and ethics

üInterpersonal skills and ability to work well in a team environment collaborating across diverse groups

üExperience in creating and implementing processes across AML/BSA related groups

üStrong mentor, tutor, coach of operational staff team

üAbility to motivate staff, improve newly-developed processes and identify opportunities for improvements to efficiency, productivity, and quality control

üCollaborate with site and business management in addressing identified opportunities through projects and initiatives.


üNegotiation Skills: Influence others by presenting sound rationale for thoughts/ideas; Persuade others on the best way to move forward by providing sound arguments for your opinion

üConflict Resolution: Ability to deal with confrontation and resolve conflict

üSelf-Directed: Helps to be more effective with the volume of work and produce better quality of work by prioritizing work in a fast pace and high volume environment


üBachelor’s Degree or equivalent experience

ü5 - 7 years in direct managerial role in a production or operational environment

üExperience managing other managers

üDemonstrated success delivering in a high-volume, goal-based production/operations-based environment

üPreferred additional risk management experience in retail banking