Citi Risk Operations Manager in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17064040


Citibank’s Consumer Banking Support Unit is responsible for ensuring that centralized oversight activities for the US Consumer & Commercial Banking customers are completed on time and in accordance with established Know Your Customer (KYC) standards. This manager will report to the Costa Rica NAM CBSU Head and will have full responsibility for the management of 3-6 Team Managers, including production goals, identification of key risk areas & concerns and the expeditious reporting of risk concerns to business management along with recommendations for remediation. As a leader in the Consumer Banking Support Unit, this manager will routinely need to facilitate adaptive change to meet the demands of a dynamic branch banking, operational, and regulatory environment. Requirements will also include the hiring, training, and performance management of assigned teams. This manager will oversee production disciplines with respect to assigned procedures & controls, customer due diligence case work, and program enhancement activities.

Job Description

Technical Skills:

  • Knowledge of Citibank branch procedures, including account opening, Enhanced Due Diligence (EDD) and Know Your Customer (KYC) requirements

  • Bank Secrecy Act & FFIEC knowledge

  • Citibank source systems, e.g. Concierge , Citismart

  • Excellent knowledge of banking products

  • Demonstrated strength in analysis of high risk customers for AML risk

  • Strong investigative, analytical and problem-solving skills

  • Effective planning and organizational skills

  • Solid PC skills (Microsoft Office)

Management Skills:

  • Set appropriate performance management metrics for operations staff; hold self and team accountable for delivering of results

  • Solid leadership skills and ability to direct and motivate staff with integrity and ethics

  • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups

  • Experience in creating and implementing processes across AML/BSA related groups

  • Strong mentor, tutor, coach of operational staff team

  • Ability to motivate staff, improve newly-developed processes and identify opportunities for improvements to efficiency, productivity, and quality control

  • Collaborate with site and business management in addressing identified opportunities through projects and initiatives.

Additional :

  • Negotiation Skills: Influence others by presenting sound rationale for thoughts/ideas; Persuade others on the best way to move forward by providing sound arguments for your opinion

  • Conflict Resolution: Ability to deal with confrontation and resolve conflict

  • Self-Directed: Helps to be more effective with the volume of work and produce better quality of work by prioritizing work in a fast pace and high volume environment[VAJE[1]

Role Expectations:

  • Ensure the quality, timeliness and accuracy of all the processes and services provided by the Consumer Business Support Unit Department and at the same time proactively manage risk and control issues to ensure compliance with company

  • Identify issues before they arise

  • Appropriate understanding of processes, procedures(AML/KYC/Risk Management)

  • Capable of conflict management

  • Recognition towards teams (Managers)

  • Clear understanding of objectives (mission/vision)

  • Facilitate monthly one on one meetings with direct reports

  • Involved with Teams (attend meetings, interact with analysts)

  • Be accountable for their actions and enforce this accountability to their direct reports

  • Open to feedback

  • Tie all processes together and be capable of explaining the “why” of events


  • Bachelor’s Degree or equivalent experience

  • 5 - 7 years in direct managerial role in a production or operational environment

  • Experience managing other managers

  • Demonstrated success delivering in a high-volume, goal-based production/operations-based environment

  • Preferred additional risk management experience in retail banking