Citi Risk Operations Analyst 2 in Costa Rica
Primary Location: Costa Rica
Education: Bachelor's Degree
Job Function: Risk Management
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17039871
Support the US CCB KYC Risk and Control and production teams from an Operations and Business Analysis perspective. Provide expertise and analytics on business solutions to deliver fact-based information on specific.
Projects - Participates in the development, tracking and direction of special projects for Risk and Control on key areas such as Process and Procedures, Training, Controls and Production.
Process and Procedures - development, delivery and maintenance of the process and procedures for the North America Citi Commercial Bank Business Support Unit (NAM CCB BSU).
Training – Support the Business Support Unit (BSU) trainer on the successful execution of training, onboarding, development of training materials and reporting metrics to various constituents.
Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems and input and output requirements access
Identifies opportunities for improving business processes through information systems and/or non-system driver changes; preparation of proposals to develop new systems and/or operational changes
Conducts change impact analysis to assess the potential implications of changes and documents business rules (where applicable), functions and requirements
Directs or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient operations; prepares reports and written findings and recommendations; monitors changes
Partner with internal stakeholders and liaise with matter experts regarding instructional design
Assist in the development and delivery of global training solutions for NAM CCB BSU and coverage organization via live or virtual classroom settings
Assist in development of planned and ad hoc training materials and programs, both written and electronic
Constant review with management in training opportunities and development
Progressively provide weekly reports to ensure objectives met
Build & maintain positive working relationships across a number of business units
Work with peers across multiple teams to ensure successful project implementation
Participate and contribute to implement best practices and development standards
More than 3 years total customer experience in customer service roles, banking related services, etc.
Bachelor degree in English studies, Business administration, Economics, Engineering or related field.
History of performance in a high-pressure, financial services environment with tight deadlines
Experience in writing and delivering policy and procedure programs across multiple geographies
Strong Microsoft Office skills, especially Excel, Word, Project, and Outlook
Solid planning and organizational skills
Strong business interpersonal and communication skills (written and verbal)
Experience/knowledge of AML-KYC compliance and regulatory requirements and objectives
Knowledge of various Citi ICG businesses and products desired
Language skills in addition to English a plus (e.g., Spanish, Portuguese, Japanese)
Certification in Business Analysis or Project Management is a plus