Citi Risk Operations Analyst 2 in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17047520


Job description

  • Validate the information within CitiKYC and attached documents to ensure complete and accurate updates (Company/Entity Formation, Ownership, , Reputation etc.).

  • Verify correct name screening of entity, directors, and beneficial owners in databases (Name and Entity Screening).

  • Good soft skills and communication skills

  • Good English skills

  • Escalation management - proactively assesses, analyses, educates & identifies corrective action required

  • Keep track of records that need to be remediated and ensure that these are properly reviewed before submitting for approval

  • Review OR requests that have been submitted in the OR share point and determine if the request should be approved or returned

  • Collect data related to incorrect requests and provide feedback on findings that will help correctany possible gaps

Role Expectations

  • Outstanding quality

  • Coaching and providing feedback to team members

  • On a case by case basis, serve as a proxy for their manager in the manager's absence

  • Go to person on their team

  • Responsible for developing their successor

  • Get involved in projects and future state enhancements setting the strategy for dept.

  • Monitors team/client interaction to ensure quality service is provided. Escalates & resolves issues as applicable

  • Accurately document the results of each review on the designated share point

  • Develop weekly reports and share findings with TL and interested parties as required by the Ops manager on failure trends, strengths, best practices; etc.

  • Coordinate calibration sessions with QA and Training to ensure alignment on key topics related to gap analysis, process changes, observed trends; etc. Calibration sessions should include TL, QA and Checker

  • Create and upkeep inquiry trackers to document analysts questions and provide weekly feedback to TL on a weekly basis. This will help identify process knowledge gaps that may escape the QA reviews performed

  • Be an expert (SME) of department processes & client requirements

  • Find ways to contribute to VOE

  • Complete checklist to demonstrate work carried out during the process.

  • Complete daily workflow progress report.

  • Responsible for Closure, Outreach and Quality Coordinators

  • Meet establish daily targets for CitiKYC review and completion within Service Level Agreement timeframes.

  • Update workflow database regularly throughout the day.

  • Highlight any discrepancies to CBSU Management Complete departmental quality reviews as determined by Operations (Peer reviews, etc.).

  • Provide periodic feedback to the CBSU Maker Analyst regarding improvement areas.

  • Perform Quality reviews for every single record that is ready for review from the list of analysts provided by your Team Lead


  • Minimum 1-3 years of experience in related roles , AML Investigations or Operational Risk experience

  • Bachelor’s Degree and/or equivalent experience

  • Bilingual (English-Spanish)