Citi Risk Operations Analyst 2 in Costa Rica
Primary Location: Costa Rica
Education: Bachelor's Degree
Job Function: Risk Management
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17047520
Validate the information within CitiKYC and attached documents to ensure complete and accurate updates (Company/Entity Formation, Ownership, , Reputation etc.).
Verify correct name screening of entity, directors, and beneficial owners in databases (Name and Entity Screening).
Good soft skills and communication skills
Good English skills
Escalation management - proactively assesses, analyses, educates & identifies corrective action required
Keep track of records that need to be remediated and ensure that these are properly reviewed before submitting for approval
Review OR requests that have been submitted in the OR share point and determine if the request should be approved or returned
Collect data related to incorrect requests and provide feedback on findings that will help correctany possible gaps
Coaching and providing feedback to team members
On a case by case basis, serve as a proxy for their manager in the manager's absence
Go to person on their team
Responsible for developing their successor
Get involved in projects and future state enhancements setting the strategy for dept.
Monitors team/client interaction to ensure quality service is provided. Escalates & resolves issues as applicable
Accurately document the results of each review on the designated share point
Develop weekly reports and share findings with TL and interested parties as required by the Ops manager on failure trends, strengths, best practices; etc.
Coordinate calibration sessions with QA and Training to ensure alignment on key topics related to gap analysis, process changes, observed trends; etc. Calibration sessions should include TL, QA and Checker
Create and upkeep inquiry trackers to document analysts questions and provide weekly feedback to TL on a weekly basis. This will help identify process knowledge gaps that may escape the QA reviews performed
Be an expert (SME) of department processes & client requirements
Find ways to contribute to VOE
Complete checklist to demonstrate work carried out during the process.
Complete daily workflow progress report.
Responsible for Closure, Outreach and Quality Coordinators
Meet establish daily targets for CitiKYC review and completion within Service Level Agreement timeframes.
Update workflow database regularly throughout the day.
Highlight any discrepancies to CBSU Management Complete departmental quality reviews as determined by Operations (Peer reviews, etc.).
Provide periodic feedback to the CBSU Maker Analyst regarding improvement areas.
Perform Quality reviews for every single record that is ready for review from the list of analysts provided by your Team Lead
Minimum 1-3 years of experience in related roles , AML Investigations or Operational Risk experience
Bachelor’s Degree and/or equivalent experience