Citi Risk Operations Analyst 1 in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17065475


Citibank has designed a process to conduct due diligence on certain clients. The program includes review of transaction activity and necessary “Know Your Customer” information.

Citi is seeking an Enhanced Due Diligence (EDD) Analyst that can successfully analyze transaction activity associated with identified high risk clients based on a client’s profile. Reviews include analysis of “Know Your Customer” information in order to successfully complete the requirements of Citi’s Enhanced Due Diligence program from an AML perspective. Specific responsibilities vary and may involve reviewing a client’s account activity, statements, internet research, and client profile information, which may result in escalation of unusual activity to the corresponding teams. Internal and external customer contact may be required. Primary focus is review of domestic consumer cases and supports of complex Know your Customer processes.

The successful candidate will be required to maintain production goals and quality standards while seeking to identify best practices.

The selected candidate must also maintain a strong level of independence and possess the ability to think consequently. Strong written and verbal communication skills are key components to succeed in this role. The selected candidate may also assist in the on-boarding and training of new associates. The selected candidate must also maintain excellent organizational and time management skills with a high focus on attention to detail and accuracy.

  • Interact proactively with teams and ensure information is accurate with policies and procedures.

  • Gather and review information from internal and external sources for clients as per KYC AML polices and procedures

  • Validate the information within the CitiKYC to ensure complete and accurate information. Carry out name screening of entity, directors, and beneficial owners in Citi Screening database.

  • Take responsibility for CitiKYC and associated documentation completion from initiation to approval.

  • Report workflow progress to supervisor.

  • Meet established daily targets for CitiKYC review and completion within Service Level Agreement timeframes.

  • Update workflow database regularly throughout the day.

  • Highlight any discrepancies to CBSU senior analysts/Checkers

  • Ensure all assigned population is fully owned, claimed, worked and finally resolved to either Completion or Closure. Including escalation and follow up any required third parties that involved items’ resolution (e.g. Tech Issues, Relationship Managers, Outreach, and Business Approval).

  • Working knowledge of AML, EDD and KYC regulatory requirements.

  • Demonstrated success of reviewing customer data with emphasis on risk evaluation

  • Analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis

  • High level of analytical skills and problem-solving

  • Excellent planning and organizational skills

  • Strong PC skills (Microsoft Office with emphasis on Excel)

  • Excellent written and oral communication skills with the ability to summarize findings and present in a clear concise manner to peers, direct and senior level management

  • Ability to contribute, support, and lead efforts to achieve department/ business unit goals, up to and including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work

  • Ability to work independently and use of judgment


  • Minimum 1-3 years of experience in related roles , AML Investigations or Operational Risk experience

  • Bachelor’s Degree and/or equivalent experience

  • Bilingual (English-Spanish)