Citi Process Improvement & Migration Analyst in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Program/Project Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17048415

Description

Support the Process Improvement & Migrations Lead in reporting and tracking of initiatives, identification of initiatives to help drive the HRSS Reengineering function

  • Support the HRSS Resource and Location strategy initiative through monthly tracking, reporting and analysis

  • Participate and contribute to develop a rolling continuous (process) improvement roadmap / master plan annually focused on business needs.

  • Each process improvement analyst will be the asked to drive projects of varying scale to proper completion

  • Perform data collection, interpretation and analysis for opportunity identification;

  • Identify solid Requirements against both system & process improvement opportunities;

  • Identifies activities that could be streamlined or eliminated;

  • Lead and drive testing of process & system enhancements, provide objective track record of the results;

  • Support and participate in execution of process & system improvements and enhancements;

  • Regional transformation programs support from re-engineering side;

  • Lead high value improvement efforts in functional discipline, across the region in support of business strategic and operational plans;

  • Support Transition Projects to operations and identify opportunities for process & system enhancements before activities transitioned to Operation;

  • Identifies when tasks/projects are not on track and takes appropriate action;

  • Ensures performance standards are geared to business needs;

  • Displays commitment to getting results;

  • Actively seeks, uses and shares input/ideas of others;

  • Develop an expert level understanding over given end-to-end process (HRSS product) including relevant systems;

  • Continuously educate and coach people who are part of re-engineering projects for Lean and process improvement tools and techniques;

  • Support culture change toward one of continuous improvement and contribute to become a learning organization

  • Develops and maintain strong supporting partnership with Key stakeholders;

  • Models teamwork and support with colleagues;

  • Deals with conflicting time demands in order to achieve objectives;

  • Stays up-to-date with issues, trends and Citigroup policies;

  • Communicate with various levels and functions within the organization to drive consensus and change.

Qualifications

  • 5+ years of professional experience;

  • Process Improvement experience;

  • Process Management;

  • Planning Management;

  • Shared Services experience;

  • Broad understanding of business processes, especially of HR & Payroll;

  • Proven experience with work simplification and redesign;

  • Proven track record of successfully leading multiple projects and applying Lean tools;

  • PeopleSoft HR, any ticketing system, SharePoint experience is an advantage;

  • Basic statistical knowledge; •Advanced knowledge of Blueworks (any other process mapping application), Visio, Excel, Access

  • Excellent written and oral communication skills;

  • Strong interpersonal and influencing skills;

  • Strong analytical skills;

  • System approach and structured, project-oriented way of thinking;

  • Ability, personality to encourage and motivate others; IT competency;

  • Superior ability to learn new concepts and pass the knowledge along to others;

  • Demonstrate exceptional organizational skills and be detail oriented;

  • Ability to work independently, prioritize and work diligently under pressure;

  • Customer driven (internal and external), result oriented;

  • Pragmatic approach to achieving the objectives set, able to flex an approach as needed •Experience in building and maintaining project plans

  • Persuasive, yet flexible approach, seeks to engage people & win commitment.

  • Translates ideas into value adding practical applications

  • Navigates complexity to create clear, often unique solutions.