Citi Payroll Supervisor in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 17041051


This position is to supervise payroll Team, leading a group of payroll analyst responsible of processing the payroll for CA countries, responsibilities include ensuring work is completed within the established service levels; according to the standard operating principles.; and a client oriented protocol is consistently followed within the team. The job functions include management of the daily work flow, including monitoring execution, timely and accurate processing; employee performance management; research and resolution of significantly complex business issues. In addition, the role will manage constant reengineering to ensure best in class processes occur for efficiencies and excellent customer service, system enhancements, implementing efficiencies and all system application upgrades.

Basic Functions:

•Managing the Payroll team in their duties and responsibilities.

•Ensuring that daily quality and control measures are followed.

•Support team members to strengthen and/or improve performance dimensions.

•Knowledge of Oracle HRMS and Payroll for North America 9.1, Time and Attendance, Microsoft Excel, Word, Outlook, Power Point.

•Perform as SME for North America payroll tax and application upgrades, company transfers, mergers and acquisitions.

•Work closely with senior management on both team performance and other project related activities.

•Performing analysis on complex HR data issues and determines required actions.

•Provide customers support to HR, managers, and employees.

•Identify, initiate, and implement continuous process improvement opportunities.

•Communicating professionally, effectively, timely and courteously

•Be proactive in identifying process improvements, system enhances and effectively manage the change

•Provide subject matter expertise in research and analysis activities into causes of pay issues; recommend and implement approved long and short-term solutions for best practices

•Ensuring the end-to-end processes are met according to policy and regulatory requirement



4 year college degree preferably with a concentration in Business or Accounting or 4 + years of related experience.

Prior experience managing a team of 10 individuals highly desired.

Knowledge of Oracle HRMS Payroll , Time and Attendance, Microsoft Excel, Word, Outlook, Power Point.

Good communication skills.

Excellent customer service orientation

Strong time management skills and ability to handle multiple tasks, excellent organizational skills

Extensive knowledge of HR Shared Services product offerings and understanding of Payroll business processes.

English Language is required