Citi KYC Lead Analyst in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17040876


KYC Lead Analyst

Job Background/context:

The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data.

The KYC Operations Group is an AML/KYC support and control function within the Institutional Clients Group responsible for the research and preparation of the Customer Acquisition Due Diligence and associated documentation in partnership with Relationship Management and Compliance.

The successful candidate will need to demonstrate thought leadership, operational excellence and strategy, change management, people management and ability to communicate effectively both internally within the KYC Operations group as well as the business across multiple countries globally

Key Responsibilities:

This role is for an experienced strategic driver, with at least 5 years management experience within the KYC / AML environment. The successful candidate will have a proven track record of delivery in fast paced environment successfully managing key regional initiatives and driving strategic delivery of change & productivity initiatives

Key areas of focus will include:

Represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations

Key contributor to the Global KYC strategy and driving productivity initiatives for the region

Have a proactive approach to business issues, identifying areas of improvement & enhancement including the automation of processes

Ensure proper and effective governance of tasks and processes with reference to internal policy & external regulation

Working with compliance, the business and KYC teams globally on interpretation and implementation of new AML policies and Alignment to Quality Control Function

Work towards developing globally consistent process and practices

Assess operational impact of change

Manage operational implementation of technology and policy change

Drive continuous improvements to quality of data and client service levels

Point person and point of escalation for the team and its stakeholders



5-7 years + management / leadership experience within the KYC / AML environment

Subject matter expert of the KYC Utility processes as well as the Citi KYC application

Proven track record of leading delivery

Proven ability to interpret and implement change on a regional / global level

Proven people and stakeholder management skills working with senior levels of an organisation including the business and compliance

Experience of AML / compliance policy environment including implementation / adoption of change

Familiarity with external products and services within the KYC / COB environment


Good knowledge of MS Office Suite, including proficiency in Excel

Strong leadership skills as well as the ability to execute across different geographic locations

Must possess good communication skills with the ability to be assertive

Strong organization skills with an excellent attention to detail

Ability to focus on high quality work while under pressure

Strong understanding of AML / KYC concepts and challenges


A Leader and strategic thinker

Good communication skills – this will be a role with a high level of client interaction as well as exposure to senior levels of the firm

Able to Manage up and well as down

Very proactive approach to process improvement, actively seeks opportunities for change that benefit the wider team/process

Proactive/can do attitude with problem solving mind set