Citi KYC Intmd Analyst in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17048063


Job Purpose:

The ICG KYC BSU is an AML/KYC support and control function within the Institutional Clients Group responsible for the preparation,development, due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.

The job focuses primarily on ensuring timely and effective KYC Record processing for the relevant client groups.

Job Background/context:

The successful candidate will have direct responsibility for the day to day operation of a local team of 13 staff supporting multiple countries) ensuring that all operational activities completed to support these countries are done to a high standard.

The successful candidate will be responsible for the on-going development of staff within the teams including 2 senior case managers

The successful candidate will play a central role in the local leadership team, reporting direct to the Operations Manager and will act as back up to them.

The candidate will be tasked with representing the Costa Rica office on global KYC BSU projects / quality initiatives.

This role will require the successful candidate to assist with coordination and promotion of continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost effectiveness and maximum efficiency.

Continual interaction is required with global and regional seniors including but not limited to Global KYC BSU Management, Relationship Management, Compliance / AMLCOs, and Product groups.

Key Responsibilities:

Act as Primary KYC BSU Contact point for Costa Rica remediation and parent uplift team

Manage Team of 13 staff supporting Americas countries in accordance with globally consistent KYC BSU standards.

Point of escalation for Case Managers and Senior Case Managers to Relationship Management team and Compliance within cluster / region

Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity.

Assist Operations Manager in maintaining a workforce with capability to execute flawlessly

Act as project lead for Costa Rica office for Global KYC BSU projects / quality initiatives as required

Ensure knowledgeable staff and continuous development plans in place for Team(s)

Ensure transparent and open people management culture within team(s)

Effectively maintain a highly efficient process environment

Ensure that the key processing controls are maintained by team(s) within pre-requisite standards.

Oversight for the Pending Business ensuring adequate plans in place to address in line with standards

Oversight for the timely and accurate MIS reporting of processing / escalation metrics

Assist with capacity planning / forecasting for team as required

Assist with coordination of periodic quality testing as required (RCSA, CER, PEER reviews).

Assist with the preparation for audits– both internal and external regulatory reviews.

Assist with department projects / initiatives as requested.

Developmental value

A people leadership role with high visibility given the importance of remediation and parent uplift records for this and other regions.

Supporting a team of largely new hires and so individual development and improvement will be required


Person Specification


  • Management experience of equivalent size or more

  • Demonstrate ability to Lead and Motivate individuals within a pressurized environment.

  • 5+ years’ experience in banking or finance

  • Experience in control/risk or Compliance (AML/KYC) function (an advantage)

  • Knowledge and experience of the technologies and processes used in Citigroup would be highly advantageous

  • Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)

  • Knowledge of AML policies and regulatory requirements

  • Considerable experience of dealing with senior management in a multi-function environment


  • Strong Leadership and Motivational skills

  • Excellent workflow management skills /experience

  • Excellent communication skills

  • Leadership and Motivational skills

  • Superior planning & organizing skills

  • Innovation and change management

  • implementation

  • Process re-engineering and improvement

  • Proficient use of Microsoft Applications (Word, Excel, Access, PowerPoint, Visio, Project )

  • Project Management Skills


  • University degree preferably in Business/Finance, Math, economics, Engineering, Optimization, or Law.


  • Pro-active thinking and execution abilities

  • Detailed oriented balanced with a strategic view

  • Demonstrated effectiveness in people management – in particular motivation, development, and teamwork

  • Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness

  • Ability to multitask and prioritize

  • Ability to work well under pressure and tight time frames

  • Manage up effectively

  • MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement

  • Pro-active, flexible, have good organizational skills and must be team player.

  • Ability to work in a dynamic environment.