Citi KYC Group Manager in Costa Rica
Primary Location: Costa Rica
Education: Bachelor's Degree
Job Function: Documentation and Information Management
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17046071
KYC Group Manager
The KYC Utility Ops Manager for LATAM will focus on maximizing efficiencies in the KYC process (quality, productivity, capacity, metrics, etc.) to meet regulatory commitments and include ISG project management and Ops activities across the site.
The KYC Utility Operations Manager will facilitate timely and effective KYC Record processing for the relevant businesses, client groups and geographies and additionally be responsible for oversight of local KYC project execution across a variety of topics including but not limited to:
Population Management (entity metrics, Remediation populations, Sustainability, NCOF, NAOF, etc.)
Data Privacy requirements and changes to process or infrastructure
Liaison with Business and Industry Heads, FIU, Compliance KYC, Technology, and ICG Operations
Infrastructure projects for ISG and CitiKYC (UAT and Readiness)
Quality – Ensure high standards of quality are met
Project Management – Oversee resources covering key projects tied to local operations, OCC Consent Order Planning, Training, Readiness, etc.
The ICG KYC Utility is an AML/KYC support and control function within Citi Institutional Clients Group Operations and Technology (ICG O&T) responsible for the preparation, development, due diligence and approval of the Citi KYC Records and associated documentation in partnership with the Business and Compliance.
The LATAM Regional Team, consisting of >250 FTE, has responsibility for the completeness and high quality of KYC Records and adherence to regulations (foreign and local) for the Corporate and Investment Bank (CIB) and Markets and Security Services (MSS), in partnership with CCB and other Consumer organizations across the Region.
Experience and skill sets within the following major areas are expected:
Citi KYC Processing (Operations - ICG incl. Markets):
Experience leading large operational groups and a deep understanding of work allocation, load balancing, work effort, capacity assessment and inventory management.
Insight into key performance metrics to measure operational efficiencies e.g., throughput rates, service level agreements (SLAs), turnaround times
Ability to closely govern and ensure overall quality in the CitiKYC completion and implement necessary metrics that can be used to measure and report quality for example, reject rates
The candidate will be responsible for leading a team within the Americas Region, providing oversight for their functions and playing a central role within the regional leadership team, representing the Region in all global forums within the Utility, Regional Business and Compliance/Risk.
This role will closely coordinate and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency.
Continual interaction is required with global and regional seniors including but not limited to Global KYC Management, Relationship Management, Compliance/AMLCOs, Internal Audit, Product groups within ICG
Financial Services and Regulatory Background Knowledge:
Previous experience in banking and finance and knowledge of AML policies and regulatory requirements is preferred. Experience of control/risk or Compliance (AML/KYC) function will be an advantage.
Knowledge of key regulatory entities e.g., OCC and FSA and any other relevant regulatory bodies will be an advantage
Manage Utility team leads in accordance with globally consistent KYC Operations standards to ensure maximum production is maintained at all times across the site
Ensure adequate capacity planning/ workload prioritization within the Regional BSU Hub relative to identified targets, SLAs and Regulatory commitments
Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
Serve as point of escalation for local Business Support Unit(s) (BSU), in-country relationship management team and Compliance for countries of responsibility
Develop, maintain and review workforce with capability to execute flawlessly
Ensure knowledgeable staff and continuous development plans in place for team
Manage people strategy initiatives throughout the region (e.g. VOE, development plans, talent management)
Set, monitor and achieve operational goals for the site in accordance with global objectives, and deliver against agreed targets in terms of quality and productivity for the region
Effectively maintain a highly efficient process environment
Provide support to the LATAM KYC Region Head
Partner closely with business partners to ensure items with business owners are escalated and executed against
Oversight for the timely and accurate MIS reporting of processing / escalation metrics for the Singapore site
Assist with coordination of periodic quality testing as required (MCA, CER, Peer reviews)
Active participation in local audits – both internal and external regulatory reviews
Ensure the spread of best practice and consistency of approach across KYC Operations in line with global requirements
Implement change and innovation to the Region to ensure best practice
Identify and implement streamlined solutions for better efficiency and workflow
The ideal candidate will have the following attributes and qualifications:
10-12+ years of professional work experience, with a significant component of this within financial services
Operations experience preferred
Experience working within AML, KYC and/or in Business Risk a plus
Bachelor’s degree or equivalent required.
Comprehensive knowledge of CIB’s KYC responsibilities preferred
Strong knowledge of AML Policy preferred
Strong knowledge of Banking / Institutional Clients Group (ICG) products
Client management experience preferred
Experience working in a global, dynamic environment
Excellent Interpersonal + Communication skills
Strong Leadership and Motivational skills
Negotiation and Influencing skills
Attention to detail
Superior Planning & Organization skills
Excellent Workflow Management skills / experience
Pro-active, flexible, have good organizational skills and must be team player
Creates executable path and drives meaningful outcome
Virtual /remote management
Excellent leadership and motivational skills
Innovation and Change Management implementation
Proficient use of Microsoft Applications ( Word, Excel, Access, Powerpoint,)
Project Management Skills