Citi KYC Group Manager in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17046071


KYC Group Manager

Job Description:

The KYC Utility Ops Manager for LATAM will focus on maximizing efficiencies in the KYC process (quality, productivity, capacity, metrics, etc.) to meet regulatory commitments and include ISG project management and Ops activities across the site.

The KYC Utility Operations Manager will facilitate timely and effective KYC Record processing for the relevant businesses, client groups and geographies and additionally be responsible for oversight of local KYC project execution across a variety of topics including but not limited to:

Population Management (entity metrics, Remediation populations, Sustainability, NCOF, NAOF, etc.)

Data Privacy requirements and changes to process or infrastructure

Liaison with Business and Industry Heads, FIU, Compliance KYC, Technology, and ICG Operations

Infrastructure projects for ISG and CitiKYC (UAT and Readiness)

Quality – Ensure high standards of quality are met

Project Management – Oversee resources covering key projects tied to local operations, OCC Consent Order Planning, Training, Readiness, etc.

Job Background/context:

The ICG KYC Utility is an AML/KYC support and control function within Citi Institutional Clients Group Operations and Technology (ICG O&T) responsible for the preparation, development, due diligence and approval of the Citi KYC Records and associated documentation in partnership with the Business and Compliance.

The LATAM Regional Team, consisting of >250 FTE, has responsibility for the completeness and high quality of KYC Records and adherence to regulations (foreign and local) for the Corporate and Investment Bank (CIB) and Markets and Security Services (MSS), in partnership with CCB and other Consumer organizations across the Region.

Experience and skill sets within the following major areas are expected:

Citi KYC Processing (Operations - ICG incl. Markets):

Experience leading large operational groups and a deep understanding of work allocation, load balancing, work effort, capacity assessment and inventory management.

Insight into key performance metrics to measure operational efficiencies e.g., throughput rates, service level agreements (SLAs), turnaround times

Ability to closely govern and ensure overall quality in the CitiKYC completion and implement necessary metrics that can be used to measure and report quality for example, reject rates

People Management:

The candidate will be responsible for leading a team within the Americas Region, providing oversight for their functions and playing a central role within the regional leadership team, representing the Region in all global forums within the Utility, Regional Business and Compliance/Risk.

This role will closely coordinate and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency.

Communications Management:

Continual interaction is required with global and regional seniors including but not limited to Global KYC Management, Relationship Management, Compliance/AMLCOs, Internal Audit, Product groups within ICG

Financial Services and Regulatory Background Knowledge:

Previous experience in banking and finance and knowledge of AML policies and regulatory requirements is preferred. Experience of control/risk or Compliance (AML/KYC) function will be an advantage.

Knowledge of key regulatory entities e.g., OCC and FSA and any other relevant regulatory bodies will be an advantage

Key Responsibilities:

Manage Utility team leads in accordance with globally consistent KYC Operations standards to ensure maximum production is maintained at all times across the site

Ensure adequate capacity planning/ workload prioritization within the Regional BSU Hub relative to identified targets, SLAs and Regulatory commitments

Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity

Serve as point of escalation for local Business Support Unit(s) (BSU), in-country relationship management team and Compliance for countries of responsibility

Develop, maintain and review workforce with capability to execute flawlessly

Ensure knowledgeable staff and continuous development plans in place for team

Manage people strategy initiatives throughout the region (e.g. VOE, development plans, talent management)

Set, monitor and achieve operational goals for the site in accordance with global objectives, and deliver against agreed targets in terms of quality and productivity for the region

Effectively maintain a highly efficient process environment

Provide support to the LATAM KYC Region Head

Partner closely with business partners to ensure items with business owners are escalated and executed against

Oversight for the timely and accurate MIS reporting of processing / escalation metrics for the Singapore site

Assist with coordination of periodic quality testing as required (MCA, CER, Peer reviews)

Active participation in local audits – both internal and external regulatory reviews

Ensure the spread of best practice and consistency of approach across KYC Operations in line with global requirements

Implement change and innovation to the Region to ensure best practice

Identify and implement streamlined solutions for better efficiency and workflow


Person Specification


The ideal candidate will have the following attributes and qualifications:

10-12+ years of professional work experience, with a significant component of this within financial services

Operations experience preferred

Experience working within AML, KYC and/or in Business Risk a plus

Bachelor’s degree or equivalent required.

Comprehensive knowledge of CIB’s KYC responsibilities preferred

Strong knowledge of AML Policy preferred

Strong knowledge of Banking / Institutional Clients Group (ICG) products

Client management experience preferred


Experience working in a global, dynamic environment

Excellent Interpersonal + Communication skills

Strong Leadership and Motivational skills

Negotiation and Influencing skills

Attention to detail

Superior Planning & Organization skills

Excellent Workflow Management skills / experience

Pro-active, flexible, have good organizational skills and must be team player

Creates executable path and drives meaningful outcome

Virtual /remote management

Excellent leadership and motivational skills

Innovation and Change Management implementation

Proficient use of Microsoft Applications ( Word, Excel, Access, Powerpoint,)

Project Management Skills