Citi ISO Intermediate Analyst in Costa Rica

  • Primary Location: Costa Rica

  • Other Location: Costa Rica,Heredia,Heredia

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17062917


ISO Utility Intermediate Analyst

The ISO Utility team will be responsible for starting up and running a global utility team that will provide services in support of Business Information Security Officers (BISOs) and Technical Information Security Officers (TISOs) that enable them to accomplish their job functions. The utility will provide documented processes in order to follow up on, report on, and escalate information security issue resolution where repeatable services can be provided. The team will consist of operations staff that have an understanding of the IS programs and the actions required to compete them.


  • Prepare various IS reports for business managers, ISO community and business representatives

  • Follow up on TPISA assessment & ISRA progress, IAM & Training activities and other key IS processes (CCR, CTR, VA)

  • Communicate with the respective parties to complete IS assessments, reviews on time

  • Escalate issues based on predefined criteria

  • Proactively manage changes in reporting scope, identify potential crises, and devise contingency plans

  • Coordinate legal review for possible reporting for various countries

  • Work on process improvements including process redesign and tools enhancements

  • Leads meetings in fast paced environment communicating complex IS topics effectively at all levels of the organization

  • Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures

  • Perform tasks in accordance with the policy of Citigroup

  • Participate in audits

  • This role will provide opportunities to deepen the knowledge of the special characteristics of a global team within a multinational company

  • This role also provides opportunity to develop the analytical and reporting skills



  • 3 years’ experiences in IS or compliance processes is a key requirement

  • 2 years’ experience in project management or in business’ reporting is required

  • Knowledge of information security processes in Citi including usage if systems like iCAPs, RRP, CIRAS, CSI, EERS, Archer, CASP, etc.

  • Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, PowerPoint, Outlook

  • Good presentation skills

  • Ability to pay attention to details, logical thinking

  • Self-motivated, ability to work in virtual team

  • Initiative, creative and flexible

  • Ability to work with a variety of people from all areas of Citi

  • Excellent customer service orientation, interpersonal, negotiation skills and ability to set priorities and work under pressure

  • Proven ability to drive and execute innovative solutions and strategy into daily processing

  • Good negotiation and troubleshooting skills

  • Skilled communicator who can influence solutions with Business partner

  • Must have excellent written and verbal communication in English