Citi Financial Acct Analyst 2 in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17046653


Key Responsibilities:

  • Deals with most problems independently and has some latitude to solve complex problems.

  • Integrates domain knowledge with an understanding of industry standards and practices.

  • Good understanding of how the team and area integrates with others in accomplishing the objectives of the sub functions/ job family.

  • Applies project management skills.

  • Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

  • Review BAW Missing Mappings Report and distribute accordingly to the respective teams for resolution and preventive actions.

  • Perform follow-up and other actions with Country Finance to ensure timely delivery of Mappings for input into DSMT (and feed into Gateway).

  • Address requirements, issues, and questions pertaining to BAW Expansion and Gateway.

  • Facilitate requirements-gathering, ECR, and testing of subscribers to DSMT

  • Coordinate, at a global level, the DSMT team's execution of maintenance requirements for GOCs and agreed legacy equivalents; oversee system (DSMT, IFW, Workflow, BAW, Gateway) enhancements and new standards pertaining to GOCs; address GOC issues and questions.

  • Acquire working knowledge of reference data, mappings, repositories, and critical consuming applications and develop capability to address issues and queries.

  • Additional responsibilities assigned by direct manager.



  • A degree in Accounting, Finance or related field ((Audit, Programming, Project Management) from FRO Products) OR related business experience.

  • Relevant Professional qualification.

  • Relevant work experience 5+ years.

  • Intermediate to advance English proficiency.


  • Demonstrates ability for attention to details.

  • Have analytic, investigative and problem solving skills.

  • Microsoft package knowledge.

  • Strong knowledge of their own process and its linkages with other processes and teams (within FRO and with other CSC Products).

  • Managerial/Leading basic skill set to ensures effective controls as agreed are in place.


  • Is held accountable for job responsibility.

  • Punctuality for coming to work and for attending meetings on time.

  • Follows the office dress code and acts in a professional manner.

  • Demonstrates team work.

  • Provide good customer service to internal/external clients.

  • Adaptability to change.

  • Good understanding of the FRO / CSS organization structure - knows names of the senior leaders.

  • Interacts effectively in team meetings, providing constructive and relevant input.

  • Writes emails and procedure documents that are factually and grammatically correct.

  • Expresses opinions in a positive and constructive way during meetings and 1:1.

  • Demonstrates ability to work under pressure.

  • Ability to work flexible schedules.

  • Self-motivated and ability to work independently.

  • Proactively escalate issues to direct/matrix manager.

  • Buddy to new team members and effectively guides them on Citi policies & processes.

  • Good communication skills - oral and written.

  • Proactively takes charge of own training needs and develops training plan.

  • Proactively discusses IDPs with matrix direct manager and acts on the feedback.

  • Participates in VOE initiatives.

  • Shows a demonstrated familiarity with CSS Value Contribution Model & FRO vision, mission & strategy.

  • Demonstrates ability to implement and endorse FRO procedures related to Risk & Control and Migration methodology.

  • Ability to articulate own process along with its key controls with appropriate amount of detail to seniors and staff.

  • Demonstrates effective people management skills; builds trust and confidence within the team.

  • Always practices meritocracy.

  • Provides vocal leadership - proactively raises questions and suggestions in all forums; encourages team members to speak up.

  • Ability to make presentations at a Center level, thereby enhancing own skills as well as visibility.

  • Leads one of the various Center level sub committees or groups thus contributing towards center level objectives.

  • Is approachable for his/her team members.