Western Union Sr. Specialist, EUC Solutions Engineering in Santa Ana, Costa Rica
Job Title: Sr. Specialist, EUC Solutions Engineering
Requisition #: 1702953
Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?
We’re seeking a Specialist, EUC Solutions Engineering, based in our San Jose, Costa Rica office.
Sound interesting? Here are some specifics:
Consults with Run teams and stakeholders to identify hardware, software or system specifications.
Builds systems based on user and system specifications.
Assists in designing, developing, testing and implementing technical solutions for end-user infrastructure systems.
Executes test plans and proofs-of-concept, documents results and integrates into final design. Assists with integration of new hardware and software releases into the production environment. Provides support of end-user technologies on workstations, mobile devices, servers and peripherals by responding to third-level work requests for installation, configuration, troubleshooting or maintenance of end-uer infrastructure systems and the release of new solutions.
Creates and maintains solution and operational support documentation and performs knowledge transfer to Service Desk and IT support staff.
Performs problem management.
Recommends technology and process enhancements to improve service delivery.
Works independently but typically requires supervision
What you will need to succeed:
Bachelor's degree or equivalent experience and/or Certifications plus at least 3 years of related IT experience.
Good knowledge of a variety of software and hardware systems, Microsoft and Apple products and end-user support.
Knowledge of at least 1-2 IT tools is required.
Proven customer support experience and understanding of business processes.
What’s in it for you?
Competitive global pay and benefits
Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
Diverse, global team with colleagues in over 50 countries