Western Union Sr. Specialist, EUC Solutions Engineering in Santa Ana, Costa Rica

Job Title: Sr. Specialist, EUC Solutions Engineering

Requisition #: 1702953

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking a Specialist, EUC Solutions Engineering, based in our San Jose, Costa Rica office.

Sound interesting? Here are some specifics:

  • Consults with Run teams and stakeholders to identify hardware, software or system specifications.

  • Builds systems based on user and system specifications.

  • Assists in designing, developing, testing and implementing technical solutions for end-user infrastructure systems.

  • Executes test plans and proofs-of-concept, documents results and integrates into final design. Assists with integration of new hardware and software releases into the production environment. Provides support of end-user technologies on workstations, mobile devices, servers and peripherals by responding to third-level work requests for installation, configuration, troubleshooting or maintenance of end-uer infrastructure systems and the release of new solutions.

  • Creates and maintains solution and operational support documentation and performs knowledge transfer to Service Desk and IT support staff.

  • Performs problem management.

  • Recommends technology and process enhancements to improve service delivery.

  • Works independently but typically requires supervision

What you will need to succeed:

  • Bachelor's degree or equivalent experience and/or Certifications plus at least 3 years of related IT experience.

  • Good knowledge of a variety of software and hardware systems, Microsoft and Apple products and end-user support.

  • Knowledge of at least 1-2 IT tools is required.

  • Proven customer support experience and understanding of business processes.

What’s in it for you?

  • Competitive global pay and benefits

  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career

  • Diverse, global team with colleagues in over 50 countries