Western Union Senior Analyst, Fraud Operations in Santa Ana, Costa Rica

Job Title: Senior Analyst, Fraud Operations

Requisition #: 1703701

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking an SeniorAnalyst, Fraud Operations, based in our Santa Ana, Costa Rica office.

The position will be responsible for building and managing a team of fraud operations analysts. The position will direct and prioritize work. The role will also create, document and operationalize the operational processes. The role will support researching and resolving customer complaints regarding risk decisioning process. The position will research fraud patterns, specific fraud trends, fraud cases reported by other teams in WU to find the root cause of fraud, gaps in WU decisioning systems, and data issues in the risk system. The position will work closely with other Risk teams to support risk mitigation initiatives and issues.

Sound interesting? Hereare some specifics:

  • Oversee the platformperformance, system health, and perform production support

  • Leverage tools and platformutilities to effectively monitor status availability and performance ofkey systems

  • Support fraud and risk teamwith Big Data platform, how to use it, testing hypothesis, answering keyquestions, creating reports

  • Understand or learn the ins andouts of Risk Platform’s controls and configuration.

  • Understand the principles ofRisk Rules, Alerts, Monitoring, and Reporting

  • Helping with data analytics,data mining, data quality, Hadoop hive queries, and map reduce codedevelopment.

  • Investigate and Analyze thedata produced by the risk platform for a variety of stakeholders and needs

  • Assist with ad-hoc transactionanalyses to support internal and external customers

  • Interact with other internaldepartments to formulate recommendations and actions

  • Designing and building datamonitoring and data quality measurement processes and tools

  • Prioritize and direct work forthe team

  • Manage ad-hoc decisioninganalyses to support internal and external customers

  • Transforming client requestsinto data deliverables to include data models, data mappings and datatransformation rules.

  • Manage CFPB or other regulatoryescalations

  • Research fraud trends and fraudpatterns, to identify fraud rings

  • Analyze data to identify fraudpatterns, reasons for fraud, and data problems in risk system

  • Interact with other internaldepartments to formulate recommendations and actions

  • Identify strategies needed toimprove risk controls and increase risk system efficiency

  • Evaluate effectiveness ofcurrently employed risk mitigation tools and processed for customerverification and fraud mitigation.

  • Prepare analysis andrecommendations on risk mitigation products and processes

What you will need tosucceed:

  • 3 plus years of relevant workexperience is required

  • Bachelor’s degree from anaccredited and recognized institution of higher learning is required.Technical degrees such as Mathematics, Economics, Computer Science, andStatistics are preferred.

  • Working experience on dataanalysis

  • Strong knowledge of SQL

  • Advanced skills level inExcel/Work; must be familiar with building and using pivot tables

  • Excellent communication (oral,written and presentation) and interpersonal skills with the ability toarticulate and evangelize the merits of our products and business

  • Flexible and willing to take ondifferent tasks as needed

  • Ability to manage andprioritize multiple projects and tasks independently

  • Demonstrated ability to workeffectively within and across teams

What will make you standout:

  • Experience with scriptinglanguages such as R, Matlab, or Python

  • Experience with complexanalysis on large data sets

  • Background in online fraud orcriminal investigations a plus

What’s in it for you?

  • Competitive global pay andbenefits

  • Unparalleled experience as partof one of the most advanced compliance teams in the world, withopportunities to build valuable skills and grow your career

  • Diverse, global team withcolleagues in over 50 countries

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to movingmoney for better . It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category. If you have a disability or special need that requires accommodation, please contact us at careers@westernunion.com .