Oracle Business Analyst 1-Ops in Santa Ana, Costa Rica
Business Analyst 1-Ops
Oracle Partner Store (OPS) Support Team is part of the World-Wide Alliances & Channels Systems Organization. The team is responsible for streamlining internal business processes to enable automation and improve partner experience resulting in increased profitability to both Oracle and our indirect community. This team interacts with external customers and internal teams from different LOBs within the organization.
This role is critical to maintaining and building the indirect revenue from our Indirect Community in the LAD region.
Fluent Spanish, Portuguese, and English skills are mandatory.
You are responsible for establishing strong working relationships with various internal teams and also with external customers
You will support existing users of Oracle’s online ordering system, train partners and internal parties, test new enhancements and regression testing
As a member of the team, you will be responsible for logging any system issues on behalf of our partners and following the bug through to its resolve
This role will involve preparing daily reports
The candidate must be dynamic and possess good communication skills. The Job requirement includes understanding the online ordering tools and usage of the tool, training partners in the LAD region, on usage of the tool via web conference, and assisting them on issues experienced and trouble-shoot them via web conference or emails. You will be interacting closely with internal teams such as, Partner Business Center, Customer Data Governance, Customer Data Merge, Applications IT, Credits, Collections, Order Admin, Product Release Group, Manufacturing & Distribution and Install Base in order to resolve the partner issues as well as integrate with these teams to provide a user friendly online ordering experience. Also may work on special projects, as required.
To understand the current process and build-in ideas to automate the system for benefit of the Indirect Community and thus, help in generating revenue
Good command in English – written and verbal
Good command in Portuguese - written and verbal
Ability to Build relationships, arithmetic skills, analytical skills
Be familiar with working on Microsoft Office tools - Excel, Word doc
Detailed Description and Job Requirements
Provides programs to improve operational efficiency, consistency, and compliance in support of the organization
- s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 0 - 2 years relevant work experience.
Job: Business Operations
Location: CR-CR,Costa Rica-Santa Ana
Job Type: Regular Employee Hire