Amazon.com Customer Service Associate in San Jose, Costa Rica

Customer Service Associate

Job ID: 170010218 | San Jose, Costa Rica

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customers’ expectations. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. Associates communicate with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.

*This position could be located in Heredia or Calle Blancos**

This application is for:

SELLER SUPPORT ASSOCIATE

INVESTIGATION SPECIALIST

CUSTOMER SERVICE ASSOCIATE

and many more opportunities.

A successful Associate will have the following skills:

Computer Skills:

· Ability to use a desktop computer system

· Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer

· Excellent typing skills

· Demonstrable understanding of the Internet, Amazon.com website, and competitor websites

Communication Skills:

· Ability to communicate correctly and clearly with both internal and external customers

· Excellent documentation skills

· Good comprehension skills-- ability to clearly understand and state the issues customers present

· Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

Problem Solving Skills:

· Effective problem solving skills

· Ability to approach problems logically

· Ability to demonstrate learning and decision making skills

· Strong time management skills

· Action oriented and self-disciplined

· Organized and detail oriented

· Ability to effectively prioritize work time to ensure productivity and department standards for time spent

Customer Focus:

· Excellent customer service skills

· Ability to empathize with and prioritize customer needs

· Demonstrable interpersonal skills

· Demonstrable conflict resolution and negotiating skills

· Ability to determine customer needs and provide appropriate solutions

Preferred Qualifications:

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. We also require a high school diploma, plus one or more years’ experience in related positions.