Amazon.com CSCA Sr Assoc Audible in San Jose, Costa Rica

Job Overview

Audible (www.audible.com http://www.audible.com/ ), a wholly owned subsidiary of Amazon.com located in Newark NJ, is the Internet’s leading provider of spoken audio programming – including books of any genre, magazines, radio shows, daily newspapers, and more. Titles downloaded from Audible are compatible with hundreds of mobile devices, including the Apple® iPod®. Audible prides itself on providing listening experiences that enhance the commute, working out at the gym, or simply relaxing at home.

Our customer sales and support team is looking for friendly, cheerful people answer phones and emails to address our customer inquiries. General computer/internet skills required. Help desk/technical and sales skills a plus. Formal training for the position will be provided.

Key Accountabilities:

  • Answering telephone calls and email inquires from customers while promoting/selling Audible’s products and services.

  • Responsible for researching and resolving complaints to ensure customer satisfaction.

  • Responsible for improving customer retention through programs and services provided to the customer.

  • Processing orders, addressing billing questions, and resolving technical issues.

  • Continually maintain working knowledge of all company products, services and promotions.

  • Working in a fast paced and constantly changing environment

Skills/Experience Requirements:

  • High school diploma (Bachillerato)

  • Experience in the customer service field

  • Availabilty to work flexible schedule which includes all horus of call center operation

  • Ability to work in a fast paced environment where high performance is expected and valued.

  • Proficient person computer skills

  • Excellent interpersonal, written, and oral communication skills.

  • Ability to work in team fostered environment

  • Ability to work in a multi-tasked environment

  • Fluent in English and French (Speak, read and write)

  • Excellent attitude and attention to detail

  • Great communication skills.

  • Experience in the customer service field

  • Availabilty to work flexible schedule which includes all horus of call center operation

  • Ability to work in a fast paced environment where high performance is expected and valued.

  • Proficient person computer skills

  • Excellent interpersonal, written, and oral communication skills.

  • Ability to work in team fostered environment

  • Ability to work in a multi-tasked environment

  • Fluent in English and French (Speak, read and write)

  • Excellent attitude and attention to detail

  • Great communication skills.

  • High school diploma (Bachillerato)

  • Experience in the customer service field

  • Availabilty to work flexible schedule which includes all horus of call center operation

  • Ability to work in a fast paced environment where high performance is expected and valued.

  • Proficient person computer skills

  • Excellent interpersonal, written, and oral communication skills.

  • Ability to work in team fostered environment

  • Ability to work in a multi-tasked environment

AMZR Req ID: 558504

External Company URL: www.amazon.com