TransPerfect Trainer in San José, Costa Rica
Under the direction of the Lead Trainer, the Trainer participates in the design and development of all training programs and materials, the delivery of training, the reinforcement of policies and procedures and the creation of assessment and quality processes as they relate to training. The Trainer is responsible for ensuring that all trainees master the knowledge, skills and abilities necessary to perform the tasks for which they were hired. The Trainer provides the instruction necessary to create an engaging, supportive and effective learning environment to successfully transition trainees to employees.
Develop state-of-the-art training curricula to produce exceptional call-center based employees.
Deliver all necessary training at both on-site and remote locations, ensuring that an optimal learning environment is created, trainees are highly motivated and all learning objectives are consistently met.
Track trainee performance and modify training strategies using a range of learning tools, methodologies and practices to ensure optimal outcomes for each training class.
Create training bulletins, memos and newsletters to help develop desired knowledge and skills and reinforce performance objectives for all staff.
Become familiar with the knowledge, skills and abilities necessary to effectively perform the job tasks of an Over-the-Phone Interpreter and Customer Service Agent
Exhibit complete familiarity with company policies and procedures.
Work with other members of the TTQ department to ensure all testing, training and quality monitoring activities work harmoniously.
Work to expand knowledge of, and stay current with the interpreting profession.
Maintain professional standards and ethical practices inherent to the position.
Represent the company as a voice of quality at educational events and elsewhere as needed.
Perform other duties as assigned.
Must have an Associate’s degree in a related area
Preferred: An advanced degree in interpretation/translation, adult education, or a closely related field.
Preferred: 1-3 years of training, testing and curriculum development experience.
Professional proficiency in a language other than English.
Familiarity with current adult training theory, best practices and technologies.
Preferred: Experience with the development of e-Learning solutions.
Excellent verbal and written communication skills in English and Spanish.
The ability to train and work with individuals who speak English as a second language.
Strong computer literacy skills; proficiency in MS Office products: Word, Power Point, Excel
Comfort using technology as an integral training tool.
Ability to meet all deadlines and effectively multi-task.
Exceptional organizational skills and the ability to be self-directed.
Who We Are
Strategically located in Alajuela, 20 km northwest of San Jose, TransPerfect Remote Interpreting has connection with the main national routes on the radial Francisco J. Orlich and next to City Mall, with close access to public transportation, restaurants and shopping.
TransPerfect Remote Interpreting (TRI) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TRI is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.
With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client
External Company Name: TransPerfect Translations
External Company URL: http://www.transperfect.com/