DXC Technology Technology Consultant in San José, Costa Rica
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology at http://www.dxc.technology/ .
Assist Service Manager and Senior Evolution Engineer in ensuring product is meeting or exceeding customer´s needs, and meeting SLAs.
Provide deep expertise in a specific technology or product
Provide customer consulting
Involvement in project work either routine (R&E lead) or non-routine (as determined and owned by the strategy and architecture team) or ITO lead projects.
When required, work with architecture team to ensure designs align with future strategy and timings
Ensure Service Manager and Senior Evolution Engineer is aware of opportunities, issues, gaps, and limitations associated with specific technology or product
Assist in training and development of L3, expert DM, L2, and L1
Execute and ensure adherence to all EAI ITIL processes (Request, Incident, Problem, Change and Release Management.
Solution Architect for ROM/GSR/SOW development when applicable (change in services, hardware extension, etc).
Assist in Development and maintenance of training materials, documentation, and CBAs
Participate as L3 DM:
Actively monitor L3 queues
Serve as primary/ secondary DM and respond to critical pages within 15 minutes
Resolve incidents within SLA
Participate as Problem Resolution Owner:
Independently drive root cause analysis
Identify possible solutions or workarounds to issues identified
Align with service delivery and PAO on selected solution/workaround
Develop deployable solution/workaround
Lead and/or assist in the deployment of solution/workaround
Track progress of deployed solution/workaround until alignment gained with PAO and service delivery on closure ( also include customer alignment when required)
Assume ownership, update, and close associated problem ticket once assigned.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities