DXC Technology Server Solutions Architect in San José, Costa Rica

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology at http://www.dxc.technology/ .

Business Description

The Solution Cell is multi-discipline team that provides Solutioning-as-a-Service to respond to accounts' Non-Standard Service Requests (NSSR). The objective of the team is to accelerate revenue through increased focus, standardization, reuse, and faster turnaround time.

Server Solutions Architect

The solution integrator (SI) is a client facing role who owns the NSSR for technical for Solutioning requests in the DXC organization. Acts as the entry point for all technical Solutioning requests and is the liaison between the engineering teams and the account/customer team.

Responsibilities

  • Attend to technical Requirements Review per schedule.

  • Engage all needed technical capabilities to solution.

  • Schedule and host all Requirements, and Solutioning meetings.

  • Coordinate communications / emails between engaged parties during the Solutioning process.

  • Provide completed requirements to capabilities to enable the accurate solution of the NSSR.

  • Update the tool with all meeting notes/minutes and all relevant documentation during the solution process.

  • Ensure capabilities provide solutions within Service Level Agreement timeframes.

  • Consolidate solution parts from capabilities.

  • Assist capabilities with DPS (Design Proposal Summary) document.

  • Provides an end to end understanding of how the technical solution should look , ensuring all Capability inputs are defined to the appropriate standard enabling a cost model to be produced.

  • Provide completed solution to Account Business Office (ABO) for Pricing and Statement of Work (SOW) creation.

  • Monitors and communicates process / procedure updates required.

  • May be leveraged to perform a Subject Matter Expert (SME) role from time to time if the technical domain experience is satisfactory.

  • Owns the solution from end to end, driving to timely completion and any escalation, engagement, and follow-up required.

  • Contributes to process improvements to increase efficiency of the Solutioning activity by encouraging re-use, standard catalog, and innovation that driver operational performance improvements

  • Works with other SI’s and SME’s to conduct peer reviews of solution documentation.

  • Conducts solution review with account team members to obtain account approval of solution prior to turning over the solution to ABO for submission

  • Works with the client to identify customer business problems, asks probing questions, resolve concerns, and creates solutions to fit business needs while building relationships of trust.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities