DXC Technology Onsite Network Engineer in San José, Costa Rica
DXCTechnology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology at http://www.dxc.technology/ .
Onsite Network Engineer
Key member of the On-Site-Support team based atthe customer site .This position is responsible to provide support/guidance fornetwork, mobility and site services issues/projects.
Applies developed subject matter expertise tosolve common and complex technical and business issues within establishedguidelines and recommends appropriate alternatives/solutions.
Exercises independent judgment within generallydefined policies and practices to identify and select a solution.
Ability to handle most unique situations focusedon quality of service.
May seek advice in order to make decisions oncomplex business issues.
Applygrowing technical knowledge to manage customer local IT requests for network,mobility & end user services.
Provide2 nd level, technical support, problem analysis and end useradministration.
IncidentManagement: Resolve routine in-scope technical incidents independently. Workwith team members to resolve more complex incidents.
Quality:Provide continual improvement recommendations for direct responsibility area(process improvement, technical standard updates, etc).
Teamwork:Work as part of a team, which may be virtual and/or global. Typically advisesor sets direction for.
CustomerRelationship Management: Set expectations with customers and/or internalbusinesses/end users within defined parameters.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities