Cargill Senior Data Entry for Payroll in Heredia, Costa Rica

Senior Data Entry for Payroll

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Position Purpose:

Utilizes general HR knowledge and proficient skill to accomplish moderately complex, administrative HR Services / Operations support tasks. Under limited oversight, performs complex procedures to support activities. Activities include or are related to: Payroll & Benefits implementation and execution according to policies and processes.

The HR Customer Service Representative is a resource for all of Cargill's North America employees regarding payroll, benefits, and general HR questions. This is a high-complex environment taking an average of 7,000 inquiries a month from nearly 70,000 employees in the US and Canada.

The Senior HR Customer Service Representative will provide assistance to employees regarding payroll and benefits issues. You will follow-up with customers on questions not answered on first contact. In addition, you'll provide accurate and detailed information on unresolved inquiries

Main Accountabilities:

Implement & Execute Recruitment Programs & Processes

  • Ensure data integrity by tracking and documenting payroll activities in appropriate systems.

  • Managing telephone & e-mail inquiries regarding benefit, payroll, and retirement related issues for North American (NA) employees.

  • Maintain inquiry records through electronic means.

  • Conduct research, special projects and system enhancements as needed

  • Share knowledge and information with team members on a continual basis

Process timely correspondence to candidates

  • Support clients’ payroll or benefit needs through completing and coordinating appropriate paperwork.

  • Candidate file maintenance, retention and destruction in accordance with Cargill policy

Policy, process & procedure management

  • Provide input to drafting/updating employment policy and procedural manuals

  • Administration of internal systems and/or creation of processes to ensure compliance with policy, labor laws and legal requirements for a specific region/country/state

  • Maintain accountability measures and processes to ensure compliance of policies and procedures

  • Perform basic work steps to assist in audits/reviews and ensure compliance

  • Under some supervision, performs routine, administrative HR Services/Operations tasks which support the adoption/implementation, execution and maintenance of HR Services/Operations strategies, policies, programs and processes.

  • Provides routine administrative HR Services/Operations support to HR/business supervisors and individuals regarding the interpretation and delivery of complex HR Services/Operations policies, programs and processes.

  • Utilizing basic HR knowledge and fundamental skill, provides routine administrative support for HR Services/Operations projects.



  • High school Diploma or equivalent.

  • 2 years of HR support, administrative assistant or customer relationship management experience, preferably in payroll activities in an HR Shared Services environment.

  • Professional language proficiency in Spanish and English, both written and verbal.

  • Proficiency in Microsoft Office Suite (Outlook, Word, and Excel).

  • Strong knowledge of time zones in multiple regions.

  • Clear accounting concepts.

Preferred Qualifications:

  • Previous payroll or benefits experience.

  • Knowledge of US specific employment laws.

Job Human Resources

Primary Location Costa Rica-Heredia

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SAN01539