DXC Technology Response Management Specialist in Heredia, Costa Rica
The Company DXC Technology is seeking to identify highly motivated and qualified individuals for various future opportunities as Response Manager
In anticipation of these opportunities becoming available, completing a profile will allow us to evaluate your qualifications and interests and will allow us to stay connected.
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology at http://www.dxc.technology/ .
The Request Manager (RM) is the point of contact of a Non Standard Service Request from Solutioning through Implementation sign-off. RMs will be aligned by Sub-Region, this person interacts with internal and external Customers in order to work through Solutioning, response package creation and implementation of services.
·Be aware of and provide input to determine whether certain request types could be ordered as a standard service request (SSR)
·Coordinates with solution teams for complete and timely quotes/responses
·Creates quote documents, when applicable (low complexity requests)
·Creates Customer Response Package based on quotes and ensures contractual language and quality standards are met
·Is aware of the Account Deal Governance process to ensure appropriate approvals are obtained per guidelines
·Facilitates DXC internal review of Customer Response Package prior to submission to Customer
·Submits final Response Package to Customer for approval
·Attains a solid understanding of the customer contract
·Operates within boundaries of SLA/SLO requirements
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities