IBM Recruitment Call Center Agent in HEREDIA, Costa Rica
The Recruitment Coordinator will interact with customers to provide information in response to inquiries about their job application and the hiring process in our client s company.Responsibilities:-Resolve customer inquiries via phone, email and chat.-Greet customers warmly and ascertain problem or reason for their call.-Use telephones to reach out to customers and verify account information.-Assist with steps on how to apply for a position on the careers website.-Assist with hiring process questions.-Work with hiring managers to ensure proper customer service is being delivered.-Set up and calculate referral bonuses for internal employees.-Act as the company gatekeeper.-Create / reset customer passwords for client s careers website.-Advise on company information.-Compile reports on overall customer satisfaction.-Perform other miscellaneous duties as required by management
At least 1 year experience in Experience in office environment using the telephone and computer as the primary instrument to perform your job duties
At least 1 year experience in Experience with computers, including in-depth internet knowledge and working proficiency in Word, Excel, and Outlook.
At least 1 year experience in Experience in Customer Service
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.