Experian Production Services Analyst I in Heredia, Costa Rica

Job Description - Production Services Analyst I (171159)

Experian is an Equal Opportunity Employer

Production Services Analyst I-Job Number:171159


Provide batch project support services in both IBM Mainframe and Web based environments. Manage project lifecycle steps including but not limited to, Order management, file transfers, billing, intermediate processing , external file transmissions while partnering with both internal and external groups to ensure standards and client expectations are met.

  • Process project steps that may include

  • Order initiation and updates

  • Billing and inquiry logging

  • File Transfer mailbox setup and maintenance

  • Front end processing

  • File Transmissions

  • Order management

  • Billing and logging

  • Collaborate with internal and external groups to define process requirements for project.

  • May Enter JCL/program parameters to start production process or equivalent actions dependent on computing environment used.

  • Monitor accuracy and completeness of all assigned jobs.

  • Communicate status with team members, end users and clients within client expectations.

  • Ensures production deadlines are met to satisfy customer requests.

  • Verifies the accuracy of completed project information.

  • Support implementation and testing of automation and process improvements.

  • May participate and provide input to the design and testing phases of new projects


  • 1 - 3 years related computer experience required

  • Knowledge of TSO/ISPF, IBM Mainframe

  • Detail oriented and strong analytical skills required.

  • Good problem solving skills and abilities.

  • Project Management skills and deadline oriented preferred

  • Ability to prioritize, organize, and plan workloads.

  • Ability to work independently and in a team environment.

  • Experience working with both internal and external customers.

  • Knowledge of consumer credit policies, procedures and regulations highly preferred

  • Knowledge of Experian products and systems preferred.

  • Bachelor Degree in Computer Science, Information Systems, or M.I.S.; or equivalent experience preferred

Job:Customer Service

Primary Location:Costa Rica-Heredia-Heredia


Job Posting:07/07/2017, 8:23:58 PM


Equal Employment Opportunity Statement

It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies.

Reasonable Accommodation

Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.