VMware Process/ Change Management, Sr. Manager - Renewals Sales Operations in Heredia, Costa Rica
Responsible for driving system and tool enhancements to support global business processes
Leads development and maintenance of dashboards and automated reporting that supports the global sales and sales ops teams.
Drives project roadmap for the Renewals organization
Drives processes improvement with respect to data and systems and creates downstream communication and training plans to enforce adoption.
Owns Renewals project management and execution. Partners with cross functional teams to achieve project expected outcomes
Responsible for change management activities and communications to business partners (sales, operations, finance etc…..)
Collaborate with business partners to collect system enhancement request and prioritization process
Ability to assess process gaps, impact to business and propose solutions to close gaps.
Quantify and communicate business challenges to enable planning and execution of transformation projects in partnership with IT architects
Drive Renewals process standardization to enable scalability
Capturing and translating process changes in clear concise messaging, training material and communication plans
Renewals process design, definitions and documentation
Owns renewals business policies and review process to collect inputs from stakeholders and communication and posting of official policy documents
Skills and Experience:
5-7 years of business process management, project management or change management experience in sales and sales operations
Knowledge of systems and data architecture (ERP and CRM)
Knowledge of waterfall and agile IT delivery methods
Excellent process analysis skills - time management, organizational and planning skills
Comprehensive knowledge of Change Management, Project Management and Process Improvement principles
Ability to summarize and simplify complex processes and systems
Excellent communication skills including research, writing, and presentation skills
Ability to form and maintain cross- functional relationships
Leadership, teamwork and influencing skills
Excellent problem-solving skills
Proven track record of process transformation success on enterprise or organizational initiatives in high tech
Excellent written and oral communication skills
Six Sigma (DMAIC) certification a plus
PMP certification a plus
Bachelor’s degree in Business or Computer Science, or Engineering Systems, MBA preferred
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