VMware Partner Incentives Specialist in Heredia, Costa Rica

VMware’s Partner Investments team is looking for high energy, customer-oriented individuals to support VMware channel partners and VMware’s own channel sales and marketing on VMware’s Partner Incentives programs. The Global Partner Rewards Specialist will manage VMware’s Partner Incentive programs field support such as deal registration, Solution Rewards rebates, Sales Rewards rebates and Development Funds, reimbursement programs supporting all geographies, to address escalations, exceptions and measure and track programmatic KPIs. The successful candidate will be professional, responsive to program and field sales needs, and goal oriented.

Required experience/skills:

  • 3+ years in Sales, Channel or Marketing Operations at a high tech company.

  • Excellent communication skills, both written and verbal, with the ability to communicate and interact with upper management.

  • Excellent Analytical skills with the ability to create, run, analyze and summarize reports for management.

  • Exceptional organizational and problem-solving skills; keen attention to detail.

  • Self-motivated in a cross-functional, fast-paced and dynamic environment

  • Hands on experience with PRM systems, Sales Force experience preferred.

  • Proficient with MS Office Suite and ability to create reports and presentations to management.

Primary Responsibilities:

  • Provide operational support on Partner Incentive programs for sales and marketing teams.

  • Be the point of contact for escalations and exceptions on Partner Incentive programs.

  • Administer user access, approval hierarchy setup, and monitor tool functionality issues.

  • Manage and consolidate incentive platform portal functionality issues and requests.

  • Create and run transactional reports on Partner Incentive program metrics, SLAs, and KPIs.

  • Monitor Partner Incentive Program’s adoption, usage, and effectiveness.

  • Send call to action and reminder emails to the appropriate teams.

  • Work with VMware 3rd party Incentive portal vendor teams on program changes, operational processes, system access, Development Funds claim audits, payment issues and functionality updates.

  • Work with Field Partner Ops Specialists in other GEOs on process improvements, process standardization and best practices.

  • Work with the Partner Success Center (PSC) and Partner Network support team to collect Partner feedback on the Incentive Programs, operational processes, and tool functionality.Consolidate and share findings with the Program managers, Process managers, and the field sales and marketing teams.

  • Share and disseminate program changes and updates from Corporate and provide training to the field sales and marketing teams.

Personal Characteristics:

Self motivated, customer focused, can adopt and go, learn quickly and takes pride in quality of work produced.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.