Experian Junior Scrum Master in Heredia, Costa Rica


A real-world agile, pragmatic servant leader will focus on ensuring Scrum is understood and enacted by acting as the Scrum Master for two or more Scrum teams. The Successful candidate embodies the values of servant leadership, facilitation, situational awareness, continual improvement, empowerment, and transparency. With the willingness to go above and beyond to chase down loose ends and deliver projects on time, with expected feature sets. Plus continuously assess the Scrum Maturity of the team and organization to coach the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.

Our leaders believe that the ultimate measure of their success is to grow other people around them as leaders. The Scrum Master role is a key component of this process. We also engender an environment of courage and transparent conversations that lead to awesome team chemistry and a better product.

Key Objectives:

  • Ensure that the Scrum Teams are working effectively towards efficiencies and productivity to execute on business objectives being delivered with high quality standards.

  • Ensure that the most valuable metrics are captured, accurate, and visible at all times plus metric trends are gathered over time and the meaning behind those metrics.

  • Ensure people/teams are understood, their motivations, interactions, and weakness.


  • Collaborative, customer-focused and able to create visible value.

  • Strong facilitation, team motivation and team leadership skills.

  • Ability to foster and maintain positive relationships with team members, demonstrating professionalism and diplomacy.

  • Supports a culture of continuous improvements through data analysis.

  • Must work with a diverse range of talents, personalities and teams, including under pressure, within extremely tight deadlines, while maintaining a good sense of humor, tact and professionalism.

  • Builds a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.


  • Serves as a servant leader scrum master for two or more development teams.

  • Doing everything possible to ensure delighting customers.

  • Guides the team and organization on how to use Agile/Scrum practices & values.

  • Guiding the team on how to get the most out of self-organization.

  • Identifies and removes impediments for the Scrum teams by finding the right personnel to resolve issues.

  • Protects teams from both internal and external distractions, improves transparency, and radiates information.

  • Facilitates by getting the work done without coercion or dictating the work.

  • Facilitating discussion, decision making, and conflict resolution.

  • Strong understanding of agile Scrum practices (e.g., sprints, estimation, prioritization, burndown tracking, release planning/scoping)

  • Strong understanding of agile Scrum ceremonies (e.g., daily stand-ups, demonstrations, retrospectives, Meta Scrum, Scrum of Scrums)

  • Strong understanding of software delivery, particularly in the software environment (e.g., understanding of development and test environments)

  • Familiarity with Scrum and Kanban concepts (e.g., grooming user stories, managing the backlog, WIP)

  • Awareness of Agile technology practices (e.g., Test Driven Development, Continuous Integration, Continuous Testing, Pairing, Automated Testing)

  • Supports and educates the Product Owner on scrum best practices, especially with respect to grooming and maintaining the product backlog.

  • Holds regular sprint reviews to demonstrate finished work to stakeholders and celebrate team achievements.

  • Ability to track and manage agreed scope and changes to scope.

  • Ability to work closely with delivery teams to establish expectations and ensure tasks remain on track.

Knowledge, Experience & Qualifications


  • 1-3 years working within an agile or scrum methodology environment on a software development team diligently applying Scrum principles, practices, and theory.

  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

  • Must have experience managing multiple, concurrent software projects involving cross functional groups.

  • Must have strong skills in critical tools including Excel, Powerpoint, Confluence & issue tracking systems utilizing Jira.

  • Must understand the fundamentals of iterative development, software development procedures, & software release processes for enterprise software.

  • Must possess strong analytical and communication skills, a risk mitigation mindset and exhibit appropriate levels of urgency.

  • Proven leadership capabilities in effective negotiation, influencing, conflict resolution, and continuous improvement skills

  • Bachelor's degree or combination of relevant education and experience

  • Proven previous job stability, including maintaining long-term work relationships with former employers

  • Must be able to clear the company‚Äôs pre-employment screening

Preferred Skills/Experience (Any of these is a plus):

  • Applicable knowledge of the technologies (C#, C+, SQL) used by the scrum teams.

  • Excellent coaching and mentoring skills.

  • Understands the value of commitments to delivery.

  • Ability to effectively prioritize and execute tasks in a high pressure environment