Citi Infrastructure Sr Tech Analyst in Heredia, Costa Rica

  • Primary Location: Costa Rica,Heredia

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17047237


Infrastructure Sr Tech Analyst

The CTI Command Center Training Lead will work with a team of individuals to develop and standardize operational processes across a spectrum of disciplines within the Command Center. This role will encompass driving the direction of the technical cross training programs for Command Center Operations, as well as managing monthly programs and relationships with external vendors.

Functional Role & Responsibilities:

•Facilitate meetings with critical personnel to analyze operating procedures in order to increase efficiencies and standardize material for training curriculum.

•Serve as the initial consultation point for Command Center Services training decisions.

•Design and coordinate site orientation programs globally for all new to site individuals.

•Develop and standardize global processes pertaining to technical cross training programs implemented within Command Center Operations for all Level 1 and Service Monitoring roles.

•Work closely with Command Center Management to ensure all developed training is consistent with Command Center standards for execution.

•Effectively communicate training opportunities and expectations to staff within the Global Command Center.

•Develop and maintain comprehensive skills mapping portal for management

•Possess a firm understanding of cross-departmental job requirements for creation of uniform training within each technology.

•Develop global, holistic understanding of work environment policies through the development of ethics programs.

•Articulate technical and site information in a tour format to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions.

•Manage third party vendors used for training including budget, registration and logistics of technical and soft skill courses, where required

•Manage training and automation projects to ensure completion within time, cost, and scope.

•Develop and present executive level reports on training initiatives for SML1.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Ourmissionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


•Possesses intermediate knowledge of the technology infrastructure supported by the Command Center.

•Possess strong data mining skills and is automation driven.

•Possesses key project management skills such as organization, leadership, risk management, communication, time management.

•Effective prioritization skills and high energy.

•Ability to work in a fast-paced network operations environment.

•Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload.

•Ability to coordinate and conduct effective meetings with management.

•Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence.

•Strong Microsoft Office knowledge with emphasis on Excel and Power Point.

•High sense of urgency and commitment to exceeding customer expectations.

•Strong personal work ethic that inspires excellence and enthusiasm amongst peer group.

•Knowledge of general curriculum design and implementation methods for streamlined execution of training programs.

•Ability and willingness to operate within tightly controlled operational procedures.

•Strong analytical, organizational, written and interpersonal skills.

Experience & Educational preferences:

•General education requirement (high school / secondary school or equivalency), associates or 4yr/bachelor’s degree are highly preferred.

•Experience in project management and training curriculum development preferred.