Experian Help Desk Technician II in Heredia, Costa Rica


Cheetah Digital is the only independent, enterprise cross-channel marketing solutions provider dedicated to the marketer. Our unique combination of data, software and trusted industry experts helps marketers build meaningful customer relationships and create profitable brand outcomes.

The Help Desk Technician willjoin a globalteam comprised of the most talentedIT professionalsin the industry. As aSupport Specialist,you willmanage and resolve an array of mobile, desktop, audio/video, network, and telecommunications issues,ensuring that our employees remain as productive as possible. You mustbe agile enoughto adapt to the rapid growth and change of our business, but also disciplined enough todeal withcomplex challenges, processes, and people.

Main Responsibilities :

  • Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.

  • Cross-departmental collaboration with teams like Facilities, Sales, and Engineering

  • Perform system imaging, application configurations, and security policy enforcements

Knowledge, Experience & Qualifications

  • Working knowledge of Windows and OSX operating systems

  • Working knowledge of Lenovo and Apple hardware

  • +2 years of working experience in an IT Support role

  • Exceptional customer service skills

  • Ability to troubleshoot a wide range of IT issues

  • High energy and passion for your work and achievements

  • Willingness to go above and beyond

  • Excellent verbal and written communication skills

  • Ability to communicate in English and local language (written and spoken) is a must.

Desired Skills / Knowledge / Experience

  • Technical certification in desktop operating systems (Mac certification a plus)

  • Working knowledge of SaaS products (Google Apps, Slack, Okta)


  • College level, Diploma/BSc in Computer Science or equivalent