Cargill Dispute Coordinator in Heredia, Costa Rica
Working at Cargill is an opportunity to thrive—a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. With 150 years of experience Cargill provides food, agriculture, financial and industrial products and services to the world. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work. Learn more at www.cargill.com .
This position is responsible for resolving short payments, deductions, unapplied cash and full disputes raised by the collections process. The average value of open disputes per dispute coordinator is in excess of $1 myn. Dispute Coordinators are accountable for identifying root cause issues. In addition, this position is responsible for working with customers and our internal business partners on eliminating future dispute and reducing the number of days disputes remain open. We value optimal customer service, while focusing on processing efficiencies and supporting a team environment
60% Contact customer, research and determine root cause and reason for short payments, deductions, unapplied cash and full invoice disputes raised by collections. Obtain supporting documentation and appropriate business unit authorization for billing adjustments and write-offs.
30% Demonstrate ownership of dispute resolution by taking action within expected time frame. Persistent follow-up, problem resolution and escalation of issues.
10% Partner with Cargill customer and business unit to investigate and analyze solutions to eliminate future disputes.
2 year associate degree or equivalent business experience
Problem solving and analytical skills
Proficiency in Microsoft Office applications (Word, Excel, and Outlook, etc)
Excellent verbal and written communication skills
Follow instructions to meet task objectives and deadlines of the department
Ability to read, and understand documents
Ability to use multiple systems
Ability to work under pressure
Attention to detail
Strong Customer Service skills
B1-B2 Level of EnglishR
Accounts Recievable experience
Primary Location Costa Rica-Heredia
Job Type Standard
Shift Day Job
Req ID: SAN01354