Experian Credit and Collections Analyst Senior in Heredia, Costa Rica

Job Description - Credit and Collections Analyst Senior (171081)

Experian is an Equal Opportunity Employer

Credit and Collections Analyst Senior-Job Number:171081


Credit Control:

  • Collection of debt owed by clients on behalf of Experian with an aim to achieving a monthly Days Sales Outstanding (DSO) less than 60 days and 2% of collectable debt over 90 days old

  • Produce a debt collection progress report fortnightly (and at month end) and submit to finance management for review, in accordance with the Asia Pacific region debt collection policy

  • Monitor and identify any unpaid and overdue invoices and perform credit collection activities in accordance with the Asia Pacific region debt collection policy

  • Contact the client Accounts Payable department as necessary to follow up and secure payment of overdue invoices and maintain appropriate notes and reminders in Oracle Collections in accordance with the Asia Pacific region debt collection policy

  • Escalate client invoice issues and disputes and significantly overdue invoices to country Sales and Finance contacts as appropriate and follow up to ensure resolution in accordance with the Asia Pacific region debt collection policy

  • Produce and distribute reminder letters and statements for clients as required

  • The production and distribution to key stakeholders, the country debt reports by WD10 and WD3 (as a final report produced as at the last working day as part of the month end processes)

  • Achievement of monthly cash collection targets, as communicated monthly

Cash Application:

  • Book client receipts in Oracle from daily bank statements, cheques and remittances

  • Ensure timely and accurate matching of client receipts and open invoices to maintain alignment with the clients’ records and ensure the quality of the credit collection activity

  • Entry of all customer receipt transactions, ensuring correct application and querying those receipts with customers whose application is not clear within 2 working days or 48 hours, whichever is sooner

  • Regularly follow up and resolve any unidentified or unallocated client receipts

  • Produce unapplied receipt aging and discuss with country to drive for improvement


Job Requirements and Qualifications

  • 5-8 years of relevant accounts receivable experience

  • Strong English language skills

  • Bachelor's degree in Finance, Accounting or Business Administration or related.

  • Portuguese proficiency (preferred)

  • Relevant debt collection experience

  • Client negotiation

  • Problem solving and resolution

  • Strong client communication skills

  • Attention to detail

  • Drive to achieve targets


Primary Location:Costa Rica-Heredia-Heredia


Job Posting:06/15/2017, 9:57:59 PM


Equal Employment Opportunity Statement

It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies.

Reasonable Accommodation

Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.