Experian Commercial Relations Agent in Heredia, Costa Rica

Job Description - Commercial Relations Agent (171077)

Experian is an Equal Opportunity Employer

Commercial Relations Agent-Job Number:171077



Experian’s Business Information Services (BIS) Commercial Relations Agent works directly with small business owners to investigate commercial credit report disputes and provides complimentary reports when they are subjected to adverse action. The Agent works with public record sources, trade data contributors and BIS internals to insure that a complete, objective and accurate credit report is delivered back to the business. The Agent handles inbound calls from business owners and principals, conducts all investigation work, creates a documented audit trail, and responds within 30 days. Commercial Relations Agents also support BIS resellers, sales and other internals in making corrections to the commercial database.


  • Supports business owners and principals via the Experian Commercial Relations toll free phone line.

  • Conducts investigations into business credit report disputes by confirming public record, trade data and verifying firmographic information

  • Generates an audit trail document to support the investigation and final credit report presentation

  • Qualify and deliver complimentary commercial credit reports to business owners and principals subjected to adverse actions

  • Works with BIS resellers, Sales and other internals to investigate and correct data in the commercial database.

  • Insures investigations are completed according to service level agreements.


  • Handles inbound questions via phone from business principals requesting information on the dispute process and asking for investigation status

  • Reviews and analyzes inbound emails and letters from business principals, BIS internals, resellers, trade contributors, legal representatives, and other sources to ensure proper prioritization and investigation actions are implemented.

  • Reviews and qualifies requests for complimentary commercial credit reports, insuring that the request is compliant with Commercial Relations policies. Responds back to the business with notification of report delivery or need for additional information.

  • Conducts SQL queries to retrieve and analyze data from the commercial credit database

  • Generates audit trail documentation in Excel and posts updates to Experian’s proprietary commercial relations repository

  • Produces, sends and monitors responses to written requests for verification of legal, trade and business structure to Experian internal subject matter experts and external data providers.

  • Generates written responses to business principals providing investigation results and finalized credit reports

  • Follows Commercial Relations guidelines and procedures, maintains objectivity and upholds confidentiality restrictions at all times

  • Updates credit report information using the BIS SBU data management tool and by submitting batch updates via mainframe data entry.

  • Verifies that the credit report accurately reflects database changes before closing the investigation



  • Excellent customer service and phone skills

  • Solid oral and written communication skills

  • Solid business English skills

  • Solid PC and telephone hardware operation skills

  • Solid knowledge of PC operating software, including Windows, Word, Excel

  • Basic SQL skills

  • Basic understanding of the US economy and business structures

  • Basic knowledge of the commercial credit industry

  • Detail Oriented

  • Time Management skills and ability to work independently

  • Solid team worker

  • Solid problem solving and analytical skills

  • College degree or equivalent experience

Desired Skills

  • Ability to work independently

  • Basic knowledge of mainframe platforms

Job:Data Management

Primary Location:Costa Rica-Heredia-Heredia


Job Posting:06/16/2017, 11:57:46 AM


Equal Employment Opportunity Statement

It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies.

Reasonable Accommodation

Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.