Experian Client Support Associate II in Heredia, Costa Rica
Job Description - Client Support Associate II (171284)
Experian is an Equal Opportunity Employer
Client Support Associate II-Job Number:171284
Experian Automotive has a strong track record of growth, innovation and industry commitment to deliver the next generation of information services to automotive businesses. Find out today how Experian Automotive’s data and insights can help business grow.
Clients utilize our auto industry market reports, automotive credit products and innovative auto data and statistics for their market to:
Increase customer loyalty
Make better lending and vehicle purchase decisions
Target and win new business
The Client Support Associate will be part of a team, providing nationwide support for Automotive customers (covering business hours across the regions), responding to requests for membership information, and supporting existing client inquiries related to products and services. The service will require the coordination of client requests and service needs with the appropriate internal departments and staff to ensure client requirements are met. To provide effective service, the Client Support Associate will need to develop deep competencies in a variety of product and operational areas, including Credit, Marketing and Automotive products.
Serve as a communication liaison between customers and sales to ensure responsiveness to inquiries/leads
Manage inbound/outbound phone calls
Diagnose, research and resolve problems related to technical support and data questions
Request and track creating billing codes – client codes – customer numbers
Coordinate the billing process (completion of billing summary and final billing process)
Create customized client invoices and product usage reports
Perform subcode maintenance
Create tracking reports for reoccurring business
Assist in the training of new employees
2-5 years customer service experience (credit related a plus)
High school diploma is required
Ability to plan, organize and prioritize workload in an efficient manner
Proven track record of over-achievement working well in team environment
Strong verbal and written communication skills required
Demonstrated ability to resolve conflict at any level
Knowledge of Experian products, services and systems preferred
Superior customer service skills/critical thinker/problem solver
Excellent oral and written communication skills
Strong problem-solving skills
Strong PC / internet skills
Knowledge of Salesforce.com
Proven previous job stability, including maintaining long-term work relationships with former employers.
Must be able to clear the company’s pre-employment screening.
Primary Location:Costa Rica-Heredia-Heredia
Job Posting:08/04/2017, 7:52:58 PM
Equal Employment Opportunity Statement
It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law.
This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies.
Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: firstname.lastname@example.org or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.