Experian Client Support Associate II in Heredia, Costa Rica

Job Description - Client Support Associate II (171284)

Experian is an Equal Opportunity Employer

Client Support Associate II-Job Number:171284


Experian Automotive has a strong track record of growth, innovation and industry commitment to deliver the next generation of information services to automotive businesses. Find out today how Experian Automotive’s data and insights can help business grow.


Clients utilize our auto industry market reports, automotive credit products and innovative auto data and statistics for their market to:

Increase customer loyalty

Make better lending and vehicle purchase decisions

Target and win new business

The Client Support Associate will be part of a team, providing nationwide support for Automotive customers (covering business hours across the regions), responding to requests for membership information, and supporting existing client inquiries related to products and services. The service will require the coordination of client requests and service needs with the appropriate internal departments and staff to ensure client requirements are met. To provide effective service, the Client Support Associate will need to develop deep competencies in a variety of product and operational areas, including Credit, Marketing and Automotive products.

Serve as a communication liaison between customers and sales to ensure responsiveness to inquiries/leads

Manage inbound/outbound phone calls

Diagnose, research and resolve problems related to technical support and data questions

Request and track creating billing codes – client codes – customer numbers

Coordinate the billing process (completion of billing summary and final billing process)

Create customized client invoices and product usage reports

Perform subcode maintenance

Create tracking reports for reoccurring business

Assist in the training of new employees


  • 2-5 years customer service experience (credit related a plus)

  • High school diploma is required

  • Ability to plan, organize and prioritize workload in an efficient manner

  • Proven track record of over-achievement working well in team environment

  • Strong verbal and written communication skills required

  • Demonstrated ability to resolve conflict at any level

  • Knowledge of Experian products, services and systems preferred

  • Superior customer service skills/critical thinker/problem solver

  • Excellent oral and written communication skills

  • Strong problem-solving skills

  • Strong PC / internet skills

  • Knowledge of Salesforce.com

Proven previous job stability, including maintaining long-term work relationships with former employers.

Must be able to clear the company’s pre-employment screening.

Job:Customer Service

Primary Location:Costa Rica-Heredia-Heredia


Job Posting:08/04/2017, 7:52:58 PM


Equal Employment Opportunity Statement

It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies.

Reasonable Accommodation

Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.