Experian Client Services Call Center Rep II 30186 in Heredia, Costa Rica

Job Description - Client Services Call Center Rep II 30186 (171101)

Experian is an Equal Opportunity Employer

Client Services Call Center Rep II 30186-Job Number:171101

Description

Experian Automotive has a strong track record of growth, innovation and industry commitment to deliver the next generation of information services to automotive businesses. Find out today how Experian Automotives data and insights can help business grow.

http://www.experianautomotive.com/

Clients utilize our auto industry market reports, automotive credit products and innovative auto data and statistics for their market to:

  • Increase customer loyalty

  • Make better lending and vehicle purchase decisions

  • Target and win new business

The Client Support Associate will be part of a team, providing nationwide support for Automotive customers (covering business hours across the regions), responding to requests for information, products or services. The service will require the coordination of client requests and service needs with the appropriate internal departments and staff to ensure client requirements are met. To provide effective service, the Client Support Associate will need to develop deep competencies in a variety of product and operational areas - with the main focus on the AutoCheck and AutoCount products.

  • Serve as a communication liaison between customers and sales to ensure responsiveness to inquiries/leads

  • Manage inbound/outbound phone calls

  • Diagnose, research and resolve moderate problems related to technical support and data questions

  • Assist in the training of new employees

  • Analyze internal processes, recommend and develop changes to improve efficiency, automation, and/or effectiveness.

  • Proactively seek appropriate information and training to stay attuned to hardware and software environment.

  • Assist technical co-workers with processing advice/ideas

  • Document and communicate solutions to internal and external clients in a timely fashion.

  • May analyze data, interpret results and oversee the production of client products

  • May analyze processing results to ensure adherence to quality standards. I

  • Identify and sell our standard/new products whenever upselling and cross-selling opportunities arise

Qualifications

  • Bachelor’s degree or equivalent work experience combined with a technical school certification.

  • Minimum of 3 years of call center experience, minimum of 1 year in the technical support area and desired 2 years in customer service.

  • Strong PC, mainframe, Internet knowledge, problem solving, analytical, and customer service

  • Strong troubleshooting and analytical thinking skills.

  • Advanced English Language skills, both verbal and written.

  • Salesforce experience a plus.

Job:Customer Service

Primary Location:Costa Rica-Heredia-Heredia

Schedule:Full-time

Job Posting:07/13/2017, 1:50:16 PM

Organization:Automotive

Equal Employment Opportunity Statement

It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies.

Reasonable Accommodation

Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.