Teradyne Business Analyst - Team Leader in Heredia, Costa Rica


Requisition ID:


Duties & Responsibilities:

Teradyne is a global technology company delivering progressive solutions to complex testing challenges. Without creativity and the diversity of thought, Teradyne’s technological innovations would not leave the ground. If you are excited at the prospect of joining a global team, that is both exciting and dynamic, then Teradyne may be the place for you!

Contract Coordinator, Business Analyst – Team Leader - Supporting the US Field

This position will support the US GSO region headquartered service accounts and regional managers by Quoting service agreements, booking orders, and entering agreement transmittals.

In addition this position will lead a small team of Business Analysts.

Job Responsibilities

  • Collect & analyze historical parts usage data to assist in developing customer pricing for service agreement quotes. Data must be synthesized and presented in a logical way to allow for accurate decision making in developing customer quotes.

  • Maintain a database of active service agreements with end dates, identifying when it is time to send customers quotes for renewals.

  • Maintain a database of service revenue recognized against service agreements.

  • Assist the regional service managers in developing service agreement revenue forecasts and assisting with updates to that forecast through the year.

  • Develop customer service agreement quotes; send to service managers or in some cases directly to the customer. Must follow all finance rules when quoting and booking orders.

  • Provide customers PO receipt acknowledgement, and book the customer orders.

  • Create a service agreement transmittal, activating the agreement and setting the proper agreement entitlements, and activating the correct installed base of testers covered by that agreement.

  • Generates invoices and send to customers.

  • Book and invoice customer transactional service labor orders (on-site reports)

  • Work directly, very closely with regional US service managers & sales engineers for all agreements, advise when agreements are ready for renewal, track process against receiving a PO.

  • Make any necessary changes to agreement transmittals as changes are made to the installed base or service coverage changes.

  • Track any installed base changes, by running installed base reports and talking directly with customers, service managers and sales engineers.

  • Track all parts orders against open PO’s or block of boards agreements and generate the correct invoices based on actual customer orders placed.

  • Ensure that all service agreement revenue expected each quarter is received. Confirm that all invoices have properly been sent to customers, in compliance with SOX and Teradyne finance requirements.

  • Lead/Supervise a local team of business analysts.

  • Provide guidance in daily work and verification of performance accuracy.

  • Work with the team on goal setting, training, MAP, performance reviews, salary reviews.

Employment Category:

Regular Full Time



Position Subject to ITAR controls:


Basic Qualifications, Experience, Skills & Education Required:

The ideal candidate for this role will have

  • Experience in data analysis roles.

  • Strong English verbal and written skills.

  • While limited, should have the ability to travel for training and occasional customer meetings.

  • Ability to create effective presentations and review them with field managers.

  • Technical skills - MS Office proficient. (Excel, Word, Powerpoint). Familiarity with database queries, CRM, accounting systems.

  • 5 years minimum experience in the role or similar described above.

  • Must have experience as a supervisor of team members.

Learn more about being part of the Teradyne Team here .

Teradyne is a leading supplier of automation equipment for test and industrial applications. Teradyne Automated Test Equipment (ATE) is used to test semiconductors, wireless products, data storage and complex electronic systems, which serve consumer, communications, industrial and government customers. Our Industrial Automation products include Collaborative Robots used by global manufacturing and light industrial customers to improve quality and increase manufacturing efficiency. In 2016, Teradyne had revenue of $1.75 billion and currently employs approximately 4,300 people worldwide. O

ur stock is listed on the New York Stock Exchange under the symbol TER.

Job Title:

Sales Support Admin - Team Leader

Relocation Available (Some relocation assistance has been approved for this role):



CRI - Heredia - Costa Rica

EEO Statement::

The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment.

ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370- 3041 or contact them at HR.Service.Center@teradyne.com for additional assistance.

Teradyne is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law.