VMware Business Analyst I CSO - New Graduate in Heredia, Costa Rica

The selected Candidates for the internship will start on May 2018

As part of BTA CSO team, the candidate will be responsible for providing functional support to varied internal & external stakeholders by resolving issues raised in ERP & the peripheral systems influencing the O2F & Q2C processes (Order Management, Renewals and Enterprise License Agreement). Customer Systems Operations (CSO) is committed to drive worldwide productivity through operational excellence in all related processes and related tools, across Field Operations, Technical Services, Global Support Services, and Renewals. The team is looking for analytical and detail oriented individuals to perform Data Analysis, Business Process Monitoring, root-cause analysis & solution activities in the area of data quality administration for our Customer & Customer Entitlement Data


  • Review & Document functional business requirements and business cases.

  • Maintain appropriate levels of communication regarding project status with management and project team members

  • Provide technical and business expertise in identifying, evaluating, and developing specifications and procedures to support all phases of the project from CSO perspective, contribute in tool, and support planning.

  • Provide support to the project manager with planning, managing, and communication to various stakeholders as necessary.

  • Participate on project teams as key team member by driving the delivery of project objectives within constraints of time and scope

  • May lead cross-functional teams to address business issues.

  • Identify and assimilate use cases pertaining to process and collaborate with business and IT teams to achieve business process optimization

  • May facilitate and lead training sessions within support teams located in different geographies.

  • Identify existing production issues during testing activity and work with IT Apps Team to fix the issues

  • Work with cross functional teams for issue resolution

  • Work with business counterparts to identify requirements, needs, data gathering and prioritize

  • Assist teams in the identification of potential application enhancements or fixes that will improve operational efficiencies and/or customer satisfaction.

  • Collect, assimilate and document requirements for future application enhancements.

  • Understanding end-to-end process and helping the team to build knowledge base and scale and assist in existing process synchronization across cross-geo teams.

  • May be asked to provide support to the CSO team based on business need and during quarter end '- Conduct requirement gathering workshops, and assess the magnitude of data track

  • Proficient in Order-to-Fulfilment functionalities, administration, support and reporting

  • Perform detailed analysis of business and technical processes and requirements

  • Responsible for business process understanding of data consumption.

  • Data Lifecycle management processes and procedures

  • Work with business counterparts to identify demand / needs and prioritize

  • Drive streamlining of Entitlement data end to end process flow

  • Work cross-functionally with other teams for resolving issues

  • Ability to interpret data to derive root cause assessment

  • Ensure deliverables are prepared to satisfy the project requirements, cost and schedule

  • Provide status reporting of team activities against the program plan or schedule.

  • Coordinate the review, presentation and release of templates, flow-charts, analysis etc.


  • Experience as an Analyst in an Order Management, Install Base and Service Contracts environment is preferable

  • Experience working in an enterprise software organization

  • Strong working knowledge of Oracle order management, IB, Service contracts, customer and pricing functionality

  • Understand Data flow into various Oracle Application modules post order booking as well as knowledge of data manipulation impacts within Oracle as well as on peripheral applications integrated with Oracle.

  • Familiarity with the Product Development Life Cycle and experience with new product launch / version updates and rollouts.

  • Solid understanding of technology platforms/database requirements.

  • Hands on functional understanding on ERP / Salesforce.com-CRM Ticketing

  • Must have exposure and experience on identifying proactive measures to evolve support team.

  • Experience in working with multiple business and IT group to coordinate certain tasks.

  • Proficiency in business requirements documentation (conventions and best practices)

  • Ability to lead meetings with small and large groups of people from varying disciplines and with audience from different geographies

  • Experience working in an onshore – offshore model with teams from different time zones and cultures

  • Ability to work independently and flexible to work in different time zones if required

  • Experience working with global teams

  • Must have detail knowledge on Oracle ERP: Customer Master (TCA), EDI, Order Management, Service Contracts, Install Base, Inventory, and Bills of Material.

  • Attention to detail and strong personal organizational skills and able to work in fast paced, high volume environment.

  • Should have exhibited accountability, ownership and decision making capabilities

  • Self-directed and proactive approach to tackling problems and leveraging resources.

  • Demonstrated process management, testing and document control skills

  • Experience on task prioritization, workload and escalation management

  • Strong verbal and writing skills, project and time management skills, ability to work in teams

  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment

  • Experience with identifying improvement opportunities, defining and implementing new processes

  • Salesforce.com reporting and dashboards experience is nice to have

  • Good office software skills (e.g., Excel, Access, Visio, PPT), knowledge of relational databases, and familiarity with statistical packages and analysis techniques.

Educational Requirement:

Bachelor’s degree is a must

Preferred Skills:

May have BA certification, and/or PM ( PMP )/PRINCE2® certification

Experience in Software or High Tech industries

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.